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Refunds

glloyd
Rising Star
Posts: 1,658
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Refunds

Why is it Plusnet can take payments immediately yet it takes 7 to 14 days to get a refund. When I've been issued refunds by other companies they are in my bank in a couple of days.
Angry
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Refunds

It depends on the type of refund. If it was back to a card then it should be reflected on your balance within 48 hours, however the way our billing system processes DD refunds takes 7-10 working days.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
PeeGee
Aspiring Pro
Posts: 1,093
Thanks: 49
Fixes: 3
Registered: 05-04-2009

Re: Refunds

Quote from: glloyd
When I've been issued refunds by other companies they are in my bank in a couple of days.

Try changing energy suppliers when in credit: to date, 75 days and counting - >40 days since a complaint response stating it would take "up to 7 days" - I think they forgot the word "Christmas" Cry
I don't expect a response from the "Customer Services Director" anytime soon, either Shocked
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Razorback
Grafter
Posts: 208
Registered: 08-08-2014

Re: Refunds

Weh I left BT it took them 30 days to calculate the final bill and then they got it wrong. It was probably nearer 60 days before I had the full refund owed in my hand.
jab1
All Star
Posts: 1,912
Thanks: 425
Fixes: 6
Registered: 24-02-2012

Re: Refunds

Quote from: PeeGee
Quote from: glloyd
When I've been issued refunds by other companies they are in my bank in a couple of days.

Try changing energy suppliers when in credit: to date, 75 days and counting - >40 days since a complaint response stating it would take "up to 7 days" - I think they forgot the word "Christmas" Cry
I don't expect a response from the "Customer Services Director" anytime soon, either Shocked

Don't know who you left PeeGee, but I have just made a move, raised a complaint and not had a response to that in the stated timeframe. I rang and spoke to the 'leaving us' team and had the correct bill issued and the refund processed while I was on the phone. OK, I'm like a terrier when such incompetence occurs, but I got a result.
John