Referrals not honoured by PlusNet after admitting its their fault 3 times now !.
I am not getting any discount for my referrals PlusNet promised so many times to fix this problem, three times now !,
PlusNet have admitted this is their fault, they have listened to the other person recording stating this is a referral from myself, then they have had a copy of the message referral from myself which has been copied to my email from PlusNet, have no excuse not to have any discount from PlusNet
I am more than disappointed in this so called service, thinking of turning up at PlusNet and speaking directly to the CEO about this problem, & taking this to OFFCOM & Citizens Advice
Can I ask if anybody out there has put referrals forward to PlusNet ?
Then spent so many hours on the phone with service support centre, then got email's back saying this is now sorted out bla bla bla bla bla, & then find out later this is not been sorted out in my member centre "Referrals section", after month's dealing with this occurring problem in customer service !
Now this is the 4th time so I decided to put this up on the community forum just to see if anybody out there has the same problem with referrals not honoured by PlusNet :(. & what they managed to get PlusNet to honour what's written in there referrals section after spending many hours on the phone !. or have members just given up and quit PlusNet ?
I be really interested in any comments
PlusNet have admitted this is their fault, they have listened to the other person recording stating this is a referral from myself, then they have had a copy of the message referral from myself which has been copied to my email from PlusNet, have no excuse not to have any discount from PlusNet
I am more than disappointed in this so called service, thinking of turning up at PlusNet and speaking directly to the CEO about this problem, & taking this to OFFCOM & Citizens Advice
Can I ask if anybody out there has put referrals forward to PlusNet ?
Then spent so many hours on the phone with service support centre, then got email's back saying this is now sorted out bla bla bla bla bla, & then find out later this is not been sorted out in my member centre "Referrals section", after month's dealing with this occurring problem in customer service !
Now this is the 4th time so I decided to put this up on the community forum just to see if anybody out there has the same problem with referrals not honoured by PlusNet :(. & what they managed to get PlusNet to honour what's written in there referrals section after spending many hours on the phone !. or have members just given up and quit PlusNet ?
I be really interested in any comments
Hi MrPAD,
A warm welcome to the forum. There have been a number of misunderstandings around referrals ever since cashbacks were introduced. In principle a new customer receiving a cash back deal was not eligible as a referral bonus. In your case did these sign ups receive a Cashback deal?
A warm welcome to the forum. There have been a number of misunderstandings around referrals ever since cashbacks were introduced. In principle a new customer receiving a cash back deal was not eligible as a referral bonus. In your case did these sign ups receive a Cashback deal?
