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You sent me email saying I can leave without a penalty now you want £19.75

cherryll1961
Newbie
Posts: 2
Registered: 27-12-2014

You sent me email saying I can leave without a penalty now you want £19.75

Why am I being charged for leaving Plusnet when you sent me an email on the 10th July saying I can leave without a penalty because you are increasing the prices!!
It is a complete rip off - don't know why I am surprised really because you haven't delivered anything else you promised.
Atrocious customer service, not the speed you quoted - just robbers really. Angry
3 REPLIES
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: You sent me email saying I can leave without a penalty now you want £19.75

There have been incorrect final billing emails sent out I believe, however did you follow the correct procedure and call them to say you were leaving because of the price rises?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Superuser
Superuser
Posts: 12,231
Thanks: 3,543
Fixes: 22
Registered: 22-08-2007

Re: You sent me email saying I can leave without a penalty now you want £19.75

Quote from: cherryll1961
Atrocious customer service, not the speed you quoted - just robbers really. Angry

Did you follow the speed check / help advice you were given?  https://community.plus.net/forum/index.php/topic,135282.msg1185413.html#msg1185413
Might the final bill be the cost of phone calls you have made?  Who knows as both of your posts on the forum are short on facts and rich in rants.
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: You sent me email saying I can leave without a penalty now you want £19.75

Hi there,
I can see that any contracts on your account have been removed, so there are no early termination charges showing on your account.
I'm sorry that you found the speed to be lower then estimated, however as this wasn't reported to us there wasn't anything we could to do to help improve it.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff