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Re: Engineer no show, Plusnet support so bad, I've cancelled my account

EdnoBroadband
Newbie
Posts: 1
Registered: 25-06-2013

Re: Engineer no show, Plusnet support so bad, I've cancelled my account

I had or didn't have an engineer visit on Friday.
Saturday they got to the bottom of the keyless fibre engineer.
Monday promised email text to book an another appointment which never arrived.
Tuesday I experienced the Plusnet unisex speed dating service otherwise known as Customer Service.
50 mins on the call and transferred 7 times. Each time the same script "user name, post code, nth and nth letter of your password - hold I will just transfer you" music....
I have read about some of these dating sites where members of staff pretend to be interested in the customer.
Waiting for confirmation to be stood up again.  Too late to get a date on Wednesday - 24 hours notice required (must exclude the Friday to Monday).
Think I try eharmony

3 REPLIES
Moderator
Moderator
Posts: 18,576
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Registered: 11-01-2008

Re: Re: Engineer no show, Plusnet support so bad, I've cancelled my account

mod:note
Split from other topic for great visibility

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Re: Engineer no show, Plusnet support so bad, I've cancelled my account

Welcome to the forum EdnoBroadband and sorry to hear the trouble you've had.
I know how frustrating missed engineer appointments are and hopefully a staff member will pick this up in the morning for you Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Engineer no show, Plusnet support so bad, I've cancelled my account

Hi EdnoBroadband,
Really sorry to hear about your obviously frustrating experience, please accept our apologies. I'm concerned about a few things that you've mentioned and it sounds like we'll need to pass on some feedback and suggestions.
I'm going to look into exactly what happened and will do my best to get you the soonest possible appointment.
Adam
UPDATE: I've just alerted one of our faults managers to this and he'll be asking some one to deal with a new booking for you as soon as possible.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team