Engineer no show, Plusnet support so bad, I've cancelled my account

[#1]

I had or didn't have an engineer visit on Friday.
Saturday they got to the bottom of the keyless fibre engineer.
Monday promised email text to book an another appointment which never arrived.
Tuesday I experienced the Plusnet unisex speed dating service otherwise known as Customer Service.
50 mins on the call and transferred 7 times. Each time the same script "user name, post code, nth and nth letter of your password - hold I will just transfer you" music....
I have read about some of these dating sites where members of staff pretend to be interested in the customer.
Waiting for confirmation to be stood up again.  Too late to get a date on Wednesday - 24 hours notice required (must exclude the Friday to Monday).
Think I try eharmony

[#2]

mod:note
Split from other topic for great visibility

[#3]

Welcome to the forum EdnoBroadband and sorry to hear the trouble you've had.
I know how frustrating missed engineer appointments are and hopefully a staff member will pick this up in the morning for you

[#4]

Hi EdnoBroadband,
Really sorry to hear about your obviously frustrating experience, please accept our apologies. I'm concerned about a few things that you've mentioned and it sounds like we'll need to pass on some feedback and suggestions.
I'm going to look into exactly what happened and will do my best to get you the soonest possible appointment.
Adam
UPDATE: I've just alerted one of our faults managers to this and he'll be asking some one to deal with a new booking for you as soon as possible.