Quidco cashback tracked in wrong amount

ikriss · ‎02-01-2015

Hi,

I signed up to Plusnet ( Unlimited new broadband sign up + homephone up to 17Mb package £65 cashback ) I went through Quidco and should have got £65 in cashback , I signed up yesterday , My order number is BP02641972 , I went back today on the quidco website and shows me that only £10 cashback been tracked
Is there anything I can do with this case ?

Thanks

Oldjim · ‎15-06-2007

you need to contact quidco as it is nothing directly to do with Plusnet

ikriss · ‎02-01-2015

I will get touch witch quidco today to ask about my cash back , but could you ask your marketing/sales team about my case please , or could you give me direct number to them.
regards

Oldjim · ‎15-06-2007

I am not staff just a customer but you could try ringing Sales
0800 432 0080
0345 140 0200
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday

JTaylor · ‎18-08-2014

Hi ikriss
Like Oldjim said, the Quidco cashback isn't handled by us.
I've taken the liberty of going through Quidco's support information and found this:
http://www.quidco.com/help/1466
That's where you'll need to raise it, should you still need to.
I hope this helps!

Townman · ‎22-08-2007

Quote from: ikriss
I signed up to Plusnet ( Unlimited new broadband sign up + homephone up to 17Mb package £65 cashback )

Hi Ikriss,
A warm welcome to the forums.
Just to ensure that your expectations are appropriately "shaped" - the offer you quoted, was that as advertised on the PlusNet site or the Quidco site?
I believe I am correct in stating that the package offers advertised on the PlusNet site are only available when signing up direct on the PlusNet site - not through a third party.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Marksfish · ‎22-11-2014

The Quidco site does say that initially the cashback may track at a lower rate. This allows them time to sort out the various different offers that are being offered. If it still isn't right in the next 7 days, you need to raise a claim with Quidco, not PN.
Mark

jem16 · ‎27-10-2014

Quote from: Townman
I believe I am correct in stating that the package offers advertised on the PlusNet site are only available when signing up direct on the PlusNet site - not through a third party.

I signed up to PlusNet via Quidco when PlusNet were offering £75 cashback and Quidco were offering £100.
I have now received £100 from Quidco and £75 from PlusNet.