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Quick response...many thanks

Community Veteran
Posts: 1,236
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Quick response...many thanks

My connection failed about 14.30 this afternoon. I tried all the obvious things before contacting PN. I was very pleased with how quickly my call was answered & how well the problem was handled. The fault was handed on to your faults team.
Subsequently I checked with my neighbour who is a BT customer. He had also lost his connection & the BT recorded message informed him of an exchange fault. Everything is now back to normal but thanks again for your prompt response. Smiley
9 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Quick response...many thanks

Glad to hear you had a quick resolution, thank you for posting this too.
Community Veteran
Posts: 1,236
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Re: Quick response...many thanks

Hi Chris. Subsequently overnight it looks as though the DLM kicked in & my speed has dropped by 25%. I've added a note to the fault ticket so hopefully your faults team will pick it up in due course.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Quick response...many thanks

What speeds are you getting at the moment?
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 1,236
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Re: Quick response...many thanks

Hi Chris, It's dropped from 47 to 37 Megs. Undecided
Community Veteran
Posts: 1,236
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Re: Quick response...many thanks

Thanks for the update via PM Chris. I look forward to things returning to normal on Monday.  Smiley
Community Veteran
Posts: 1,236
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Re: Quick response...many thanks

Glad to report that everything is indeed back to normal. Profile reset at PN followed by a quick internal reboot of my Asus RT-N 56U & things are back to normal. Many thanks Plusnet & in particular CP.  Smiley
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Quick response...many thanks

Hi tijara33,
Great to hear it's all back to normal again now, please let us know if you need anything more and I'll pass on your feedback to CP!
Community Veteran
Posts: 1,236
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Re: Quick response...many thanks

Adam, many thanks. Could you also please close the outstanding fault, I don't seem to be able to do it at my end? Thanks. Nick
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Quick response...many thanks

Sure thing!
I'll take a look at this for you now.