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waiting for broadband activation!

lucyhorobin
Newbie
Posts: 1
Registered: ‎31-05-2014

waiting for broadband activation!

We first signed up to plusnet on the 16th of may, after finding out that our phone lines were disconnected at the exchange we had to wait an extra two weeks for a BT engineer to re connect our line and then another couple of days for plusnet to send us the router out. Now we've been told by the support staff over the phone that we have to wait a further 7 days for the broadband to be activated at the exchange... This process just seems really slow and really unefficient, doesn't it seem stupid that an engineer has to visit the exchange twice when they should knowing that we already want broadband?
This process should really be speeded up because I've got Internet's to do...
2 REPLIES
Community Veteran
Posts: 3,402
Thanks: 10
Registered: ‎18-01-2013

Re: waiting for broadband activation!

Unfortunately a lot of it is down to the availability of the BT Openreach engineers.
Fingers crossed you're up and running soon Smiley
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: ‎11-06-2007

Re: waiting for broadband activation!

Hi Lucy,
After reviewing your account is looks like we had a few issues getting the phone order placed which meant that we placed this independently of the broadband order which has resulted in the delay as we had to await the activation of the line before we could see it as a live service to place the broadband order.
In some instances, we're able to a place a SIM order which means that the line and broadband are activated at the same time however the issues with the line seem to have suppressed this option for us which is why we see the separation of orders.
We're sorry that we've run into this delay however I can see you still have a committed installation date of the 06/06/14 so everything should be up and running for you on this date.