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Queue information when calling Support by phone

JakTheBiscuit
Grafter
Posts: 149
Registered: 10-08-2007

Queue information when calling Support by phone

When calling Support by phone, it would be very useful to be informed of where you are in the queue, as many other support services do.

 

Often the estimated queue length exceeds 15 minutes wait, and it would also be useful to be informed occasionally of the remaining expected wait time.

TIA

 

4 REPLIES
Superuser
Superuser
Posts: 3,136
Thanks: 1,564
Fixes: 11
Registered: 10-04-2007

Re: Queue information when calling Support by phone

'Position in queue' and 'estimated wait time' are features that have been requested many times over the passing years. Embarrassed

JakTheBiscuit
Grafter
Posts: 149
Registered: 10-08-2007

Re: Queue information when calling Support by phone

Hopefully they'll "Do Us Proud" one day!

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Queue information when calling Support by phone

Dont hold your breath , they been promising a new billing system for last 8 years Ticked off

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
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Community Veteran
Posts: 17,552
Thanks: 1,523
Fixes: 18
Registered: 06-11-2007

Re: Queue information when calling Support by phone


JakTheBiscuit wrote:

When calling Support by phone, it would be very useful to be informed of where you are in the queue, as many other support services do.

 

Often the estimated queue length exceeds 15 minutes wait, and it would also be useful to be informed occasionally of the remaining expected wait time.

TIA

 


 

@JakTheBiscuit      TIA ? ? ?   no chance...

 

 

Sorry,... but you are 8 years too late to start a campaign for this.....   if you have a long wait on the phone...you could read this thread...  started 8 years ago....  there`s plenty to keep you occupied until someone answers you....

 

http://community.plus.net/forum/index.php/topic,80676.16.html