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Queue information when calling Support by phone

JakTheBiscuit
Rising Star
Posts: 157
Thanks: 19
Fixes: 1
Registered: ‎10-08-2007

Queue information when calling Support by phone

When calling Support by phone, it would be very useful to be informed of where you are in the queue, as many other support services do.

 

Often the estimated queue length exceeds 15 minutes wait, and it would also be useful to be informed occasionally of the remaining expected wait time.

TIA

 

4 REPLIES 4
MauriceC
Superuser
Superuser
Posts: 4,085
Thanks: 2,409
Fixes: 17
Registered: ‎10-04-2007

Re: Queue information when calling Support by phone

'Position in queue' and 'estimated wait time' are features that have been requested many times over the passing years. Embarrassed

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

JakTheBiscuit
Rising Star
Posts: 157
Thanks: 19
Fixes: 1
Registered: ‎10-08-2007

Re: Queue information when calling Support by phone

Hopefully they'll "Do Us Proud" one day!

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 852
Fixes: 12
Registered: ‎01-12-2010

Re: Queue information when calling Support by phone

Dont hold your breath , they been promising a new billing system for last 8 years Ticked_off

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shutter
Community Veteran
Posts: 21,314
Thanks: 779
Fixes: 56
Registered: ‎06-11-2007

Re: Queue information when calling Support by phone


@JakTheBiscuit wrote:

When calling Support by phone, it would be very useful to be informed of where you are in the queue, as many other support services do.

 

Often the estimated queue length exceeds 15 minutes wait, and it would also be useful to be informed occasionally of the remaining expected wait time.

TIA

 


 

@JakTheBiscuit      TIA ? ? ?   no chance...

 

 

Sorry,... but you are 8 years too late to start a campaign for this.....   if you have a long wait on the phone...you could read this thread...  started 8 years ago....  there`s plenty to keep you occupied until someone answers you....

 

http://community.plus.net/forum/index.php/topic,80676.16.html