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Question Handling Statistic Broken

chickendippers
Grafter
Posts: 58
Thanks: 2
Registered: ‎30-08-2008

Question Handling Statistic Broken

I'm not sure if you're aware, but the The Customer Question handling on the Customer Support Statistics page has been broken for some time: http://portal.plus.net/supportpages.html?a=212
It's been reading "Last updated: April 2, 2010, 9:23 am"  for over a week now.
6 REPLIES
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: Question Handling Statistic Broken

I think the information it is showing is correct and that the average closure time for questions is now 10 days 4 hours 5 minutes and the average closure time for faults is now 16 days 2 hours 19 minutes.
From the postings we are seeing on here about tickets not being looked at I think that seems about right.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Highlighted
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Question Handling Statistic Broken

I don't see that - so am I going blind  Cool
torbayguy
Grafter
Posts: 207
Registered: ‎18-03-2010

Re: Question Handling Statistic Broken

I must be blind 2 Jim!
Cheesy Cheesy
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: Question Handling Statistic Broken

Last updated 9 days 8 hours 7 mins ago - add that to the average times shown and you have a pretty accurate picture of the current delays on questions and faults.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Question Handling Statistic Broken

Grin Grin
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: Question Handling Statistic Broken

Joking aside, the average is certainly not 10 days.
I'm getting someone to look at this right now.