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Where is My MAC Key?

stiffnuts
Grafter
Posts: 27
Registered: ‎23-03-2010

Where is My MAC Key?

I ordered my MAC Key Last Tuesday morning, and still no sign. Can a member of the Plusnet PR Machinary staff assist?
4 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Where is My MAC Key?

not sticking up for them, but they do say five working days, and this is day 5
Plusnet Help Team
Plusnet Help Team
Posts: 13,740
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Where is My MAC Key?

Good morning stiffnuts,
Sorry to hear that your thinking of leaving. It looks for some reason like we had an issue generating the MAC key for you on Friday. I'm not aware of any issues with this today so I have flagged this with a support agent for you who will be responding to the ticket ASAP.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
stiffnuts
Grafter
Posts: 27
Registered: ‎23-03-2010

Re: Where is My MAC Key?

Pierre I have no problem for you sticking up for them. Im sure most of the folk on here are decent people who have had a decent service. I have had a shocking experience with Plusnet and was told by them 4 working days (although I know ofcom say 5 working days).
Something on my ticket spoke about manual intervention (sounds like more delays!)
@ Adam
Why was it only Friday when the MAC was generated when I asked on Tuesday ?
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: Where is My MAC Key?

It's an automated process (our system requests the MAC in time to meet the regulations).
There was a problem, which is why the ticket talks of manual intervention.