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Product change

Bendo
Dabbler
Posts: 16
Registered: ‎08-01-2014

Product change

Hi,
I want to add Anytime calls to my package, but going through the product change options shows my current package at it's current price rather than the discount I have on it for the lenght of the contract. The final step confirming the DD suggests that if I click submit I will lose the current discount, is this the case and I need to call someone to add anytime calls rather than do it online or should I just ignore the numbers the online system quotes and submit it anyway?
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,724
Thanks: 265
Fixes: 76
Registered: ‎27-04-2007

Re: Product change

Hi Bendo,
The account summary doesn't take discounts into account so it shouldn't be an issue. Changing accounts does remove discounts but we do add these back on unless another deal has been agreed on.
I've just scheduled the change of account type myself for you to be on the safe side.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Bendo
Dabbler
Posts: 16
Registered: ‎08-01-2014

Re: Product change

Thanks Adam,
That should stop the missus running up a bill Smiley.,
Plusnet Help Team
Plusnet Help Team
Posts: 13,724
Thanks: 265
Fixes: 76
Registered: ‎27-04-2007

Re: Product change

Quote
That should stop the missus running up a bill

Just to be clear in that case I want to make sure you're aware it's a scheduled change on your next billing date (11th)
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Superuser
Superuser
Posts: 13,037
Thanks: 4,332
Fixes: 26
Registered: ‎22-08-2007

Re: Product change

Quote from: Bendo
That should stop the missus running up a bill Smiley.,

Do remind her that inclusive calls are only free up to 60 minutes duration... Too much uninterrupted chatting could still be expensive!