Printing previous bills

snoman · ‎18-09-2018

The updated billing viewing is nice but there's no efficient way to print previous bills from the pop up screen. I have had to screen shot them to print them which I'm sure you appreciate is not optimal.

Dumbledore · ‎06-08-2018

Hello @snoman

I am sorry to hear you are unable to print your bill as you normally did previously.

Our new bill invoices online are a downloadable PDF format, which when downloaded gives you the option to print the document was opened.

Hope this information helps.

Townman · ‎22-08-2007

In the future, PDF documents might well be better, but right now there is no means of sensibly printing HTML bills which pre-date the new billing system. People need proper answers which fix today's problems please.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

snoman · ‎18-09-2018

Thank you for the prompt reply.

I see some changes have been made since my post of yesterday as the view your bills function yesterday went through to the old billing display which included the VAT element.

The new PDF reader function is not functioning in Firefox.

Townman · ‎22-08-2007

Can you clarify that comment please?

I have just sought to check and its unchanged - old bills appear in a window too small to show the whole bill without scrolling and there is no printer friendly option … be it a VAT valid or not invoice.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Strat · ‎14-04-2007

As I have posted elsewhere, not ideal but I use this method for printing old invoices:

Open the old invoice of choice.

Click anywhere on it.

Do a Ctrl A then a Ctrl C.

Open a new Microsoft Word doc and do a Ctrl V

Unfortunately Notepad, Wordpad and Notepad++ don't retain the formatting.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine

Richard95 · ‎20-09-2018

Sooooo frustrating! The new format is working fine but how do you print off the previous format. Like many, I need to do this for business accounts and the call centre support is constantly engaged. Please advise either how to print off or order back dated printed invoices.

MauriceC · ‎10-04-2007

If you are using Firefox you could try this:

View my bill --> Select 'old' bill --> right click any where in the bill --> 'This frame' --> 'Print frame'.

Job's a good 'un!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Richard95 · ‎20-09-2018

Genius! Thanks so much, works a treat. What a relief.

MasterOfReality · ‎26-03-2018

Thanks for your help on this on @MauriceC

@snoman - does this also work for you?

Thanks,

MoR

megluca · ‎20-02-2018

How do I print or download a bill. The dropdown date menu whenselected brings up a view of the top half of the bill (have to scroll to see the rest) but there is no print button so if I press control p - it just prints clipped edged rubbish. Please advise.

Strat · ‎14-04-2007

@megluca see my post here or @MauriceC's post here.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine

Townman · ‎22-08-2007

Or view in a browser which supports printing of the current frame only. eg IE

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

bikeman · ‎18-09-2016

I'm self employed so I need to print vat invoices.

Plusnet have implemented a change without considering the impact on their users. They have received feedback but clearly don't give a [-Censored-]. I need to print invoices so I guess I'll just have to move on. Thanks Plusnet.

Mads · ‎06-08-2018

Sorry you feel this way @bikeman, if you need any specific invoices please let us know so we can either send them over or advise you how to view.