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Printing previous bills

snoman
Newbie
Posts: 3
Thanks: 1
Registered: ‎18-09-2018

Printing previous bills

The updated billing viewing is nice but there's no efficient way to print previous bills from the pop up screen. I have had to screen shot them to print them which I'm sure you appreciate is not optimal.

22 REPLIES 22
Plusnet Alumni (retired) Dumbledore
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Printing previous bills

Hello @snoman

 

I am sorry to hear you are unable to print your bill as you normally did previously.

 

Our new bill invoices online are a downloadable PDF format, which when downloaded gives you the option to print the document was opened.

 

Hope this information helps.

Superuser
Superuser
Posts: 15,052
Thanks: 5,951
Fixes: 35
Registered: ‎22-08-2007

Re: Printing previous bills

In the future, PDF documents might well be better, but right now there is no means of sensibly printing HTML bills which pre-date the new billing system.  People need proper answers which fix today's problems please.

 

snoman
Newbie
Posts: 3
Thanks: 1
Registered: ‎18-09-2018

Re: Printing previous bills

Thank you for the prompt reply.

 

I see some changes have been made since my post of yesterday as the view your bills function yesterday went through to the old billing display which included the VAT element.

The new PDF reader function is not functioning in Firefox.

Superuser
Superuser
Posts: 15,052
Thanks: 5,951
Fixes: 35
Registered: ‎22-08-2007

Re: Printing previous bills

Can you clarify that comment please?

I have just sought to check and its unchanged - old bills appear in a window too small to show the whole bill without scrolling and there is no printer friendly option … be it a VAT valid or not invoice.

Moderator
Moderator
Posts: 28,890
Thanks: 2,721
Fixes: 394
Registered: ‎14-04-2007

Re: Printing previous bills

As I have posted elsewhere, not ideal but I use this method for printing old invoices:

Open the old invoice of choice.

Click anywhere on it.

Do a Ctrl A then a Ctrl C.

Open a new Microsoft Word doc and do a Ctrl V

Unfortunately Notepad, Wordpad and Notepad++ don't retain the formatting.

Customer and Forum Moderator. Windows 10 Firefox 73.0.1 (64-bit)

Life is tough enough without adding Linux into the mix.
Richard95
Newbie
Posts: 2
Registered: ‎20-09-2018

Re: Printing previous bills

Sooooo frustrating! The new format is working fine but how do you print off the previous format. Like many, I need to do this for business accounts and the call centre support is constantly engaged. Please advise either how to print off or order back dated printed invoices.

Superuser
Superuser
Posts: 3,828
Thanks: 2,283
Fixes: 14
Registered: ‎10-04-2007

Re: Printing previous bills

If you are using Firefox you could try this:

View my bill --> Select 'old' bill --> right click any where in the bill --> 'This frame' -->  'Print frame'.

Job's a good 'un!

Richard95
Newbie
Posts: 2
Registered: ‎20-09-2018

Re: Printing previous bills

Genius! Thanks so much, works a treat. What a relief.

Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 272
Fixes: 56
Registered: ‎26-03-2018

Re: Printing previous bills

Thanks for your help on this on @MauriceC 

@snoman - does this also work for you? 

 

Thanks,

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
megluca
Newbie
Posts: 1
Registered: ‎20-02-2018

Re: Printing previous bills

How do I print or download a bill. The dropdown date menu whenselected brings up a view of the top half of the bill (have to scroll to see the rest) but there is no print button so if I press control p - it just prints clipped edged rubbish.  Please advise.

 

Moderator
Moderator
Posts: 28,890
Thanks: 2,721
Fixes: 394
Registered: ‎14-04-2007

Re: Printing previous bills

@megluca see my post here or @MauriceC's post here.

Customer and Forum Moderator. Windows 10 Firefox 73.0.1 (64-bit)

Life is tough enough without adding Linux into the mix.
Superuser
Superuser
Posts: 15,052
Thanks: 5,951
Fixes: 35
Registered: ‎22-08-2007

Re: Printing previous bills

Or view in a browser which supports printing of the current frame only. eg IE
bikeman
Hooked
Posts: 9
Registered: ‎18-09-2016

Re: Printing previous bills

I'm self employed so I need to print vat invoices. 

 

Plusnet have implemented a change without considering the impact on their users. They have received feedback but clearly don't give a [-Censored-]. I need to print invoices so I guess I'll just have to move on. Thanks Plusnet.

Plusnet Help Team
Plusnet Help Team
Posts: 1,470
Thanks: 140
Fixes: 63
Registered: ‎06-08-2018

Re: Printing previous bills

Sorry you feel this way @bikeman, if you need any specific invoices please let us know so we can either send them over or advise you how to view.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team