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Price

BB
Grafter
Posts: 42
Registered: 19-02-2011

Price

I have been informed that the prices are increasing by £1 from July. That's over 10% . No longer competitive, cheaper deals around. Getting greedy, no increase in service or speed. Disappointing
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,269
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Price

Not forgetting we did e-mail you just over 12 months ago to advise that we'll freeze your price for a year and we did stick to that promise.
Looking at ticket 43587881 on your account manual intervention may have confused things. We'll reply to that ticket again ASAP with more details to clarify where you stand with the subscription price..
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
BB
Grafter
Posts: 42
Registered: 19-02-2011

Re: Price

That's fine,but why the increase in price, I bet you will be increasing line rental next !
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Price

We increased the base price of Value for new customers over a year ago from £5.99/£11.99 to £6.49/£12.99 due to the economics of the product, at that point we emailed everyone on the lower prices advising them of this change and that we would freeze their price for a year. That year is now up and so we emailed you again to advise of this.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: 13-04-2007

Re: Price

True, I had my email on 12th June and you have honoured your pledge made early last year  Smiley
Community Veteran
Posts: 5,600
Thanks: 620
Fixes: 1
Registered: 21-03-2011

Re: Price

Chillax man. It isn't expensive. I've just moved from Easynet - their business (LLU) ADSL was running at £94 a month Ex-VAT.  Their customer service was good though ;-)
Now Zen, but a +Net residue.
reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: Price

Quote from: AlaricAdair
their business (LLU) ADSL was running at £94 a month Ex-VAT.  Their customer service was good though ;-)

At that price you should have had your own individual support agent  Wink