cancel
Showing results for 
Search instead for 
Did you mean: 

Price increases Plusnet are lying to us

paul55
Newbie
Posts: 1
Registered: ‎02-07-2015

Price increases Plusnet are lying to us

I moved lines from BT to Plusnet via crummy Virgin because of their high prices and poor service.
BT took over Plusnet in 2006.  Now the spotlight is off them it would seem BT are making Plusnet charge more for their lines as a way of clawing back money.
According to Plusnet help desk they have to pay more to their wholesalers. BT in otherwords. This is a Lie
Plusnet Pay BT wholesale regulated prices for the line rental and BT wholesale charge the same price to everyone. BT retail, Sky, Plusnet, virgin,etc
The prices per annum are:    2014    £93.32 or £7.78 per month
                                                    2015    £91.05 or £7.58 per month
these prices are available on the Offcom website  http://media.ofcom.org.uk/analysts/regulated-prices/
In otherwords inflation -3% so with the 6.5% rise to us and the -3% they are paying to BT wholesale they are actually receiving 9.5% more! This is on top of the extra 6.5% they charged us last year.
I actually believe that this is anti-competetive behaviour and against the spirit of why these things were privatised by Thatcher in the first place.
This second year of above inflation rise of 6.5% and no visible increase in sevice levels or speeds (mine has actually fallen) stinks!
I suggest all those that are unhappy email their MP asking them wether they think BT taking over smaller competitors and making them less efficient on price or service is a good thing for competition?
This is despite Plusnet's CE saying that the takeover would allow Plusnet to benefit from economies of scale.  Ha!
Plusnet you were great in the begining but BT has taken your shine.
10 REPLIES
blahblah
Grafter
Posts: 105
Registered: ‎15-08-2007

Re: Price increases Plusnet are lying to us

Thanks for this, looking forward to PN's reply.
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Price increases Plusnet are lying to us

I'm sorry he was incorrect on the chat, I've fed this back as this is not what we should be advising.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 8,549
Thanks: 944
Fixes: 9
Registered: ‎02-08-2007

Re: Price increases Plusnet are lying to us

It's not all bad news, at least one person in PN will be getting a good bonus this year for implementing these changes.
backtofront
Newbie
Posts: 3
Registered: ‎06-08-2007

Re: Price increases Plusnet are lying to us

I've never used this Forum before, although I have been with PlusNet for about 10 years.  I don't have any complaints in the actual service, and recommend to other people.  HOWEVER, since signing up for the Phone service about 4 years ago I have seen yearly increases, and these have been way above the level of inflation.  It's basically a 'cash cow' for PlusNet (err BT) and has no basis in financial costings and expenses on their behalf.  I shall pay this increase, but if the same thing happens next year then I shall be OFF to another supplier.  It's a shame, but PlusNet are no longer an independent supplier.  My other wish is that they get rid of their stupid TV advertising which looks like its an advert for some weird northern milk.
Superuser
Superuser
Posts: 12,745
Thanks: 4,005
Fixes: 26
Registered: ‎22-08-2007

Re: Price increases Plusnet are lying to us

Hi backtofront,
A warm welcome to the forums.
I think that sometimes we do not look at the sum of the parts.  Yes "phone" line costs are going up, but broadband costs have remained fairly static, if not come down for what we get.
If this price change leads to a substantial loss of phone line revenue to PN, I expect that we will see marked increases in BB charges.  May be that will be a start of clearer, fairer pricing policies?  It is evident that the charge for "voice" is subsidising the selling price of broadband.  One only has to look at the recent bb promotions around here - 12 month contracts with £100 cash back which is more than the BB revenue for the duration of the contract.  The only revenue from those subscribers coming from the phone line service.
A proper price for broadband access and usage is the only route to abating the increase year on year price increase for the phone (service access) line.
Community Veteran
Posts: 3,404
Thanks: 10
Registered: ‎18-01-2013

Re: Price increases Plusnet are lying to us

For the first time since I joined PN, I've been seriously looking around at other providers ........
h_milsom
Grafter
Posts: 49
Registered: ‎04-08-2007

Re: Price increases Plusnet are lying to us

DomS - if you find a good ISP do tell! ATM I'm looking at BT ...
Hugh
Community Veteran
Posts: 3,404
Thanks: 10
Registered: ‎18-01-2013

Re: Price increases Plusnet are lying to us

Unfortunately BT don't offer a static IP unless you go on a business package.
I've not been impressed in the slightest in the past by BT's customer service either.
I may consider AAISP or one of the smaller ISP's but with a teenager in the house who sucks bandwidth at the moment, I'd either have to kick him out or find a package with a decent unlimited download.
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Price increases Plusnet are lying to us

I've just started a new thread to discuss the pros and cons of other ISPs
http://community.plus.net/forum/index.php/topic,141146.0.html
I sense I have similar thougthts as DomS...
Community Veteran
Posts: 1,990
Thanks: 5
Registered: ‎11-12-2013

Re: Price increases Plusnet are lying to us

for the interested sky did credit me £60 to basically buy out my 6 months plusnet LRS unused.
I was offered on 40/10, £180 prepaid tesco card, waived setup fee and half price 12 months.
But they expensive for 80/20 no offers on that at all.