Well my option is not in there, I will leave AFTER my LRS expires as there is NO REFUND. So I think it could be construed as the last option of your survey. NB phone only moving
My LRS runs out at start of December. I used to renew early to get it just before the price increase but I've been thwarted this year by PN bringing the increase forward. Therefore I voted for the leave after LRS expires. I will start to look around in October to see what is available. It may be that the others have put their prices up by then because ISPs seem to operate as a cartel.
I've voted stay put main because I won't give away 6mth LRS. Don't think I'l renew that next year then it will only cost me an additional £9 until the next expected price increase and if I want to leave I won't lose out financially.
As someone who paid my LRS in January this year, and with 15 months of a 2 year contract still to run, I see myself as lumbered (and 'none of the above' as far as the poll is concerned.) :(
It isn't the price hike per se which peeves me it is the fact that they have increased the phone part with no change to the underlying cost from Openreach/Wholesale and all, I must assume, to pay for the ludicrous special offers they have been bouncing around for broadband (cash back plus broadband almost free for a year) and the really silly 40/20 fibre which had no logic to it as the supplier cost was the same as for 80/20 fibre. We could see where it was heading with respect to support not keeping up with the increase in customer numbers and they must now realise that it is hitting the bottom line as well and BT won't be too happy about that I really wonder why finance weren't properly costing the effect of the ludicrous special offers they were bouncing around. Customer numbers are only one measure of the state of the company and where there is no real economy of scale taking on new customers at below cost is farcical in the extreme
Hi OJ, Seems really strange that we the users were the only ones seeing this coming as you describe. Must be something to do with being old grey and past it, unlike the youngsters running everything believing only in their own hype and self importance. Anyone with more than 5 beans ought to have foreseen that cash back exceeding the broadband fees for the full duration of the tied in contract could not last. May be there needs to be legislation against selling at a lost and cross subsidising from other service lines - please forgive the pun.
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