I thought that a transfer from John Lewis to Plusnet would be seamless since they are the same company but this is not the case and I've been left with no broadband for 2 weeks.
With John Lewis broadband coming to an end I signed up to transfer to Plusnet on 12th August and was given a start date of 25th August.
The next day I have a message that there was a problem setting up the account and I have to phone up to set up a new account.
After some confusion on the phone, the new account was set up. Then I get messages saying the new service will start on 8th September and my old service will continue to work until then. Bit of a long delay but ok.
At the end of August I noticed my broadband was not working. The first couple of calls to Plusnet/John Lewis were friendly but not helpful. On the third call after a long time on hold I was told my broadband service has been turned off in error and could not be re-established until 8th September. The guy on the phone was apologetic and told that someone would contact me about the issue After 4 days I have had no contact so quite annoyed now.
