Pn help required for 90+ year old customer
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Pn help required for 90+ year old customer
04-03-2016 8:11 PM
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It appears her number has been swapped and pn have no account registered to the number she called them from.
She Is In Suffolk we are in Glasgow she was on the phone for 1.5 hrs and was told there was nothing to be done.
We need a direct person at pn we can talk with from here who can get this sorted without having a 90 year old lady being flustered by things she cannot understand.
I can be contacted on the number registered against my account. The account with the issues is on my referers list and ends in "ket"
Re: Pn help required for 90+ year old customer
04-03-2016 8:21 PM
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Re: Pn help required for 90+ year old customer
04-03-2016 8:53 PM
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Re: Pn help required for 90+ year old customer
04-03-2016 9:10 PM
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https://portal.plus.net/my-account/tools/phone-troubleshooter/
(You'll need to login to the Member Centre first)
If it finds a fault, you can raise it directly to our suppliers (Openreach) for investigation. Alternatively, we'd need to speak to her in order to arrange an engineer visit.
I'm assuming that this isn't a provisioning issue, ie she hasn't just signed up and been allocated a different number?
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Re: Pn help required for 90+ year old customer
04-03-2016 9:44 PM
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Re: Pn help required for 90+ year old customer
04-03-2016 9:45 PM
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Re: Pn help required for 90+ year old customer
04-03-2016 9:47 PM
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Re: Pn help required for 90+ year old customer
04-03-2016 9:51 PM
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Podman
Re: Pn help required for 90+ year old customer
04-03-2016 9:56 PM
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Re: Pn help required for 90+ year old customer
04-03-2016 10:00 PM
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Re: Pn help required for 90+ year old customer
05-03-2016 8:56 AM
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Thank you.
Podman
Re: Pn help required for 90+ year old customer
05-03-2016 9:44 AM
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Some way of registering shouldn't be that difficult.
Re: Pn help required for 90+ year old customer
05-03-2016 9:59 AM
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Or just go to BT who have the service all set up
They also have BT Basics for people requiring a telephone line and broadband but can't afford the cost
http://www.btplc.com/Inclusion/ProductsAndServices/BTBasic/index.htm
To be is to do - Kant
do be do be do - Sinatra
Re: Pn help required for 90+ year old customer
05-03-2016 11:00 AM
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I have passed on the site details. Maybe pn could have a helpful link section with this type of info.
Podman
Re: Pn help required for 90+ year old customer
05-03-2016 12:00 PM
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This has been discussed at length in the past; I was particularly interested as I had experience relating to my (now deceased) very elderly in-laws.
Quote from: nadger There should be some form of priority service for we oldies as phone line into house is an essential and could be life saving.
Some way of registering shouldn't be that difficult.
Fortunately they were with BT who do indeed have a good system for various aspects such as fault response, billing, communication etc.
Sadly PlusNet did not then, and as far as I'm aware still do not now, have similar processes.
If this is really important I would seriously recommend (and I can't see anyone at PlusNet objecting to this as they do not offer anything remotely equivalent) moving to BT and registering appropriately.
It might cost a tiny bit more but it's worth it for the peace of mind.
As a footnote, the lack of such systems for frail/elderly (or similarly disadvantaged) customers could well be considered age (or disability) discrimination in the provision of an essential service - would anyone at PlusNet care to comment on that?
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