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Plusnet

soutter
Newbie
Posts: 4
Registered: 28-07-2014

Plusnet

This is a poll to see just how bad PlusNet actually is
5 REPLIES
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: Plusnet

Having a poll so blatantly slanted serves no purpose whatsoever.
Where's the "None of the above" option?
See Have you stopped beating your wife?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Plusnet

I added that..

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

RobPN
Seasoned Pro
Posts: 1,172
Thanks: 239
Fixes: 3
Registered: 17-05-2013

Re: Plusnet

Quote from: soutter
This is a poll to see just how bad PlusNet actually is

As there is presently one vote for the third option on your list I'll take a wild guess and say that was your vote and you are saying that PlusNet "balme someone else", though I'd have to take another wild guess at what you mean.
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Plusnet

Embarrassed Embarrassed Tongue troll
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Empirical
Grafter
Posts: 54
Registered: 05-04-2014

Re: Plusnet

charge for non existent service - False. If your service is down ive seen people get compensated for significant downtime as well as good will gestures.
dont sort out problems - False. Reading the forums they clearly do sort out problems, sometimes things go wrong and you will get that anywhere. They are not perfect but the sweeping statement is absurd.
balme someone else - Sort of. It depends on what is meant by this exactly. They do explain when issues are beyond their direct control so if you call that "blaming someone else" then yes, but the alternative is either no transparency or they lie to you. Which do you prefer? If however you mean they place their own failings elsewhere then false.
provide a really bad service - Subjective. Im sorry you had a bad experience, most people don't, some do, I haven't. Cant say this is false (or true) because its not really testable.
over charge for nothing - Cant say. Ive never heard of them "overcharging for nothing" and Im not sure what you mean by that.
Overall, I think the claims in your poll are unfair for the reasons stated. But if you are annoyed because you have had a bad experience then I understand you are upset. Also that you wont care two hoots what I think.
EDIT Having read your complaint I can only suggest you try working with the digital care team rather than against. Making these polls isnt going to help you one bit, investing the energy in working with your supplier is only going to benefit you.
I hope it all works out for you.