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Has anybody EVER had a question satisfactorily answered by 'Jess'?

ChrisL
Grafter
Posts: 733
Thanks: 2
Registered: 13-12-2007

Has anybody EVER had a question satisfactorily answered by 'Jess'?

*Pulling my hair out*
16 REPLIES
Superuser
Superuser
Posts: 9,454
Thanks: 793
Fixes: 52
Registered: 06-04-2007

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

Yes, though the failure rate is significant. I try to provide feedback when she fails.
David
Plusnet Staff
Plusnet Staff
Posts: 6,346
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Registered: 26-11-2011

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

Hi ChrisL,
I'm sorry to hear you're having issues using 'Jess'. If you've a specific question, I'd be happy to answer it if I can?
Chris Pettitt
Cloud Environments Engineer
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

@ ChrisL
Yes but no more than the finger count on one hand and even then it depended on the way the query was phrased.

Edit: to be fair I've probably only asked Jess around ten questions in total so I suppose that means it's a forty percent success rate  Tongue
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

I did ask if she was married and what she looked like and got told off .......
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

So you didnt get to 2nd base then Roll eyes
ChrisL
Grafter
Posts: 733
Thanks: 2
Registered: 13-12-2007

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

@Chris Pettitt
Thanks for the offer, Chris, but it sort of misses the point....  If  we have to come to you for answers anyway, what's the point of the 'tool'? (Sorry Jess, but you are a tool!)
Actually, all I wanted to know was the cost of upgrading my phone service to Anytime. I've searched huge swathes of Plusnet webshite without finding out. I'm not making a formal enquiry in case somebody thinks I'm seriously considering it.
Best wishes
Chris
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

Quote from: TORPC
So you didnt get to 2nd base then Roll eyes

Is that in Leeds?  Tongue  Grin  Smiley
ChrisL
Grafter
Posts: 733
Thanks: 2
Registered: 13-12-2007

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

All of your bases is mine.
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

You sure bout that lmao Roll eyes
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

Quote from: ChrisL
@Chris Pettitt
Thanks for the offer, Chris, but it sort of misses the point....  If  we have to come to you for answers anyway, what's the point of the 'tool'? (Sorry Jess, but you are a tool!)

It helps us find out where we are lacking in information, or if the information is there but hard to find.
peterb99
Grafter
Posts: 53
Registered: 23-11-2012

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

I've only just come back to plusnet and I asked Jess one question.
The reply was exactly what I needed and saved me trying to find the information though the member centre.  (I needed to know the connection settings as I'll be using my own router - I did think of just using the BT Openreach modem as a router but decided against it.)
ChrisL
Grafter
Posts: 733
Thanks: 2
Registered: 13-12-2007

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

Quote from: spraxyt
I try to provide feedback when she fails.

Quote from: James
It helps us find out where we are lacking in information, or if the information is there but hard to find.

I do understand that Jess, like the rest of us, needs to learn as she goes along. I'm feeling a bit ashamed of my impatience now  Embarrassed
Chris
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

Hi ChrisL,
I'm sorry you weren't able to find the information you were looking for on our website. I can confirm that if you wished to add Talk Anytime to your current package then it would be an additional £5 a month. You can use the account change tool on the member centre to add this yourself.
ChrisL
Grafter
Posts: 733
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Registered: 13-12-2007

Re: Has anybody EVER had a question satisfactorily answered by 'Jess'?

Thanks Linn.  I rarely spend as much as £5 per month on landline calls, so I'll hold off making any change for now, but thanks for letting me know.
Best wishes
Chris