cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet will give your personal details to ACS Law with not informing you!!

zubel
Community Veteran
Posts: 3,793
Thanks: 4
Registered: ‎08-06-2007

Re: Plusnet will give your personal details to ACS Law with not informing you!!

@davethir - Fletch's statement is actually accurate.  He doesn't mention that the site was hacked, just "due to a cyber-attack on the systems of the law firm, data that it held was leaked" which is factually correct.  The attack led to the incompetent sysadminning, which led to the leak.
B.
anthonywood123
Newbie
Posts: 8
Registered: ‎31-01-2010

Re: Plusnet will give your personal details to ACS Law with not informing you!!


i will be leaving PlusNet very shortly and never returning

utterly disgusted.

Toolbox
Grafter
Posts: 180
Registered: ‎14-04-2010

Re: Plusnet will give your personal details to ACS Law with not informing you!!

I think the free Identity Protection is a good idea and you get a pluss for that, very good.
As for the court NPO on the 4th October Plusnet will not be turning up at court or oposing the order as the firm is not ACS law.
I would love to be told I am wrong but I bet I won't be.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 965
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet will give your personal details to ACS Law with not informing you!!

Quote from: Emdee
Hmmm... seems Plusnet are a little more entangled in this than they care to admit.
The ASC:Law website is currently (at time of writing) unavailable, but a little digging turns up the following info, which suggests that Plusnet are/were supplying internet services to ASC:Law...

A little digging shows that you don't know what you are talking about.
You have looked up a domain name that has never been registered and the Plusnet DNS servers are telling you they can't find it.
Their domain is acs-law.co.uk not acs-law.org.uk
Edit: Actually if you do a whois on acs-law.co.uk to find out their authoratative name servers and then try accessing them you'll find they are down.
ACS seem to be trying to disappear from the internet - I wonder why?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Toolbox
Grafter
Posts: 180
Registered: ‎14-04-2010

Re: Plusnet will give your personal details to ACS Law with not informing you!!

Quote

acs-law.co.uk
SOHO Technology Ltd
20 Hanover Square
London
W1S 1JY
United Kingdom
ns1.acs-law.co.uk 91.103.220.210
ns2.acs-law.co.uk 91.103.220.211
Created: 12-Jan-2006
Updated: 24-Sep-2010
Expires: 12-Jan-2012
Source: whois.nic.uk

Was SOHO Technology Ltd the ones who messsed up?
The_10th
Grafter
Posts: 1,093
Thanks: 2
Registered: ‎08-04-2007

Re: Plusnet will give your personal details to ACS Law with not informing you!!

Quote from: Mand
Quote from: foxtrck
Or this whole debacle could just be a ploy to get rid of what Plusnet sees as its heavy file sharer users, as they can't afford to upgrade their archaic infrastructure to cope with them.

If we wanted to do that we could have reduced allowances at the last product refresh, or changed chargeable times etc, and saved all this negative feedback. We're adding capacity faster than ever before, and have been doing for many months.
We don't condone piracy, but a heavy user is a heavy user, it's not *what* they're using that matters.
I love a good conspiracy theory, but that one is just not a viable one.

Come now, 60GB is a lot of data but you aren't fully answering the point. The product refresh reduced the speed of many internet uses with P2P getting very poor speeds. You can upgrade capacity and give users 200GB allowance but at low download speeds that figure would never be touched so could be deemed a marketing ploy.
Can't believe this whole topic and would dearly hope Plusnet would endeavour to protect its customers data and integrity by contesting.
More negative press with BT/ Plusnet's name attached.
Emdee
Newbie
Posts: 3
Registered: ‎26-08-2008

Re: Plusnet will give your personal details to ACS Law with not informing you!!

Ah.. mea culpa. Previous comment retracted.
fourfourdevon
Grafter
Posts: 1,101
Thanks: 2
Registered: ‎10-09-2010

Re: Plusnet will give your personal details to ACS Law with not informing you!!

Quote from: The
Come now, 60GB is a lot of data but you aren't fully answering the point. The product refresh reduced the speed of many internet uses with P2P getting very poor speeds. You can upgrade capacity and give users 200GB allowance but at low download speeds that figure would never be touched so could be deemed a marketing ploy.
For a frequent torrent user, downloading say music, porn and movies, 60Gb could be used in hours, it really isn't a large allowance at all.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 965
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet will give your personal details to ACS Law with not informing you!!

... and somebody could be guilty of sharing copyright material and only using 2GB a month. Trying to couple heavy usage with this issue is a complete red herring!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Toolbox
Grafter
Posts: 180
Registered: ‎14-04-2010

Re: Plusnet will give your personal details to ACS Law with not informing you!!

Lets hope they never role out FTTP or 60 could be gone in minutes Smiley
What is the point of faster and faster internet and smaller and smaller allowances?
Stop trying to go faster untill you have every place in the country connected to the internet with a minimum 2Meg.
Sorry O.T.
fourfourdevon
Grafter
Posts: 1,101
Thanks: 2
Registered: ‎10-09-2010

Re: Plusnet will give your personal details to ACS Law with not informing you!!

Quote from: Toolbox
Was SOHO Technology Ltd the ones who messsed up?
Could be, or it could have been Dataflame who seem to have been their hosting company, or it could have been an ACS employee or contractor, or it could have been someone else, say a web developer, or indeed almost anyone (as far as we know).
Tidgy
Grafter
Posts: 80
Registered: ‎09-06-2009

Re: Plusnet will give your personal details to ACS Law with not informing you!!

Quote from: Fletch
We would like to re-iterate that we have contacted all the affected customers via email.  However, if you haven’t received an email from us and you have previously received a letter from ACS Law in relation to Plusnet, then please raise a ticket via our Help Assistant .

I think what PN have done so far to alert it's customers far exceeds any other ISP at the moment. Unless i am mistaken BSkyB have not taken these steps. I'm not saying they are forgiven for their lack of help 'prior' to the data leak, but since then they seem to have been the most 'in touch' with their customer base since the leak. Thank you for that.
Quote

As a result of the incident at ACS Law, Plusnet will be providing all affected customers with an Identity Protection Service,

I never knock anything that is free. Smiley  Not that i will be offered this, but i think this is another thumbs up.
Quote
As we stated yesterday we are no longer co-operating with ACS Law over the provision of information

Will this be reviewed if/when ACS Law prove they have suitable data protection in place?
Quote
Due to serious concerns about the integrity of the process that is being used by rights holders, we will resist efforts to share more customer details
 It's a shame you're not the 'listening ISP' ....  Whatever happened to "the customer is always right"?  Smiley  I'd like to say "we told you so" but i think that is plainly obvious now!
I am predicting that on Monday the Judge will be unlikely to pass the NPO due to these recent events, but we shall see.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 965
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet will give your personal details to ACS Law with not informing you!!

VileReynard
Hero
Posts: 12,616
Thanks: 579
Fixes: 20
Registered: ‎01-09-2007

Re: Plusnet will give your personal details to ACS Law with not informing you!!

Quote from: Fletch
Firstly, we would like to apologise again to customers affected by the leak of data from ACS Law.  We can confirm that we did send unencrypted data to ACS Law. However, this was not the cause of the leak. At a later date, due to a cyber-attack on the systems of the law firm, data that it held was leaked. We are extremely angry with ACS Law for allowing this to happen.

This is incorrect.
After a DDOS, ACS Law stupidly loaded all their emails onto their web server.
In other words, they put data that should have been encrypted on a public facing web server.
Obviously, these highly confidential emails should never have been advertised by ACS Law.
As you might expect, these are now widely spread accross the internet.
But the fault lies entirely with ACS:Law, aided and abetted by Plusnet.
Is October 4th on your radar?

"In The Beginning Was The Word, And The Word Was Aardvark."

fourfourdevon
Grafter
Posts: 1,101
Thanks: 2
Registered: ‎10-09-2010

Re: Plusnet will give your personal details to ACS Law with not informing you!!

I find Fletch's statement about how the data leaked consistent with yours.  he just hedges his bets more, but he doesn't contradict yours.