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Plusnet's facebook page.

Minivanman
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Plusnet's facebook page.

Posted message on Plusnet's facebook page and no reply after four hours despite the fact the it says "typical replies usually within an hour"
Is the forum no longer checked? 
All views expressed are my own but you can express them too if you want to be right about everything like I am.
8 REPLIES
Community Veteran
Posts: 3,274
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Registered: 24-10-2013

Re: Plusnet's facebook page.

if you want immediate responses then you need to use the correct methods, which are telephone or the online webchat function.
the forum or facebook should not be used for things you want quick responses on.
Plusnet Staff
Plusnet Staff
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Registered: 05-04-2007

Re: Plusnet's facebook page.

We do typically respond within an hour on Facebook (this is a metric set by Facebook not ourselves), however as chenks76 suggests if you would like a faster response we do have live chat available on our website. Sometimes the way Facebook displays the messages to us mean that they get marked as read without any interaction from our side.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Minivanman
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Re: Plusnet's facebook page.

Maybe, maybe not, but that's what is on offer as said.
And why are you so defensive of plusnet, do you have shares in the company or something?  Huh
All views expressed are my own but you can express them too if you want to be right about everything like I am.
Community Veteran
Posts: 3,274
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Registered: 24-10-2013

Re: Plusnet's facebook page.

who's being defensive?
simply telling you what you need to know.
i've neither criticised not praised plusnet.
Minivanman
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Re: Plusnet's facebook page.

Chris, so where is this live chat site.... or is this it.
Link please as this pensioner gets confused (and extremely irritated) by it all  Sad
All views expressed are my own but you can express them too if you want to be right about everything like I am.
Minivanman
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Posts: 4,794
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Re: Plusnet's facebook page.

chenks76 But you seem to be being defensive of them and critical of me.
Just trying to get some service whilst remaining sane that's all. It's just all so frustrating!
All views expressed are my own but you can express them too if you want to be right about everything like I am.
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Plusnet's facebook page.

as i said, i have been neither defensive not critical.
i simply advised of what the correct methods are.
go to plusnet support pages where you have the option for online chat (once you select your problem).
or simply go to http://www.plus.net/help/ and the green online chat button will appear bottom right corner (assuming you don't have any adblockers running)
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
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Registered: 05-04-2007

Re: Plusnet's facebook page.

Hi again,
If you visit https://www.plus.net/home-broadband/contact/ and choose what your issue is about, it'll give you the option of Live Chat. It's worth noting that if you use an ad-blocker it may stop live chat working, so you'll need to add an exception.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff