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how plusnet arranges appointment

roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

how plusnet arranges appointment

1. raised fault on 4:57pm, Saturday 6 Feb 2016 because broadband worked very bad
2. plusnet tryed fixed but they dont know how
3. 5:07pm, Monday 29 Feb 2016 reply Openreach have advised they need to send an engineer to your property, but at the moment their system is not allowing us to book a visit.They are working to rectify this issue and have advised us to try again on 02/03/16.
4. since 29.2.2016 no update from plusnet, plusnet ignore this issue (no emails,phone calls or text msg)
5. today 4.3.2016 7.27am received txt msg from BT-sms : Should be with you between 8.30-9.00 am to check broadband.see you then,Dave..so Plusnet give to me 1 hour  notice (no emails,phone calls or text msg) no arranges appointment.
6. summary : I have only one word for this BAD COMPANY, BAD SUPPORT, HIGHLY NOT RECOMMENDED
7. USWITCH BEST CUSTOMER  SERVICE WINNER 2016...this is mistake!!!!!!!!.. fake Awards!!!!
8.  Angry Angry Angry Angry Angry Angry Angry Sad Sad Sad Sad Sad Sad Sad Sad
26 REPLIES
roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

Bad ISP on the World

Two month waited for connection and when I am connected speed is 30 down and 0.05 upload.When I raised fault waiting one and half month for fixing but plusnet ignore this problem.Please plusnet cancel my broadband without fee.My speed shoul be 80/20.You dont want help customers.One big fake company!!!!!!!!!!!!!!!!!!!!!!!
dick:red All caps title edited as per forum rule.
roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

Re: how plusnet arranges appointment

As you see no reaction from plusnet because it is big TRUE !!!!!...Plusnet still ignore customers !!!!!!
Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: BAD ISP ON THE WORLD

This is clearly not acceptable (nor normal), have you contacted customer support?  Plusnet are normally very good at sorting out poor connections.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

Re: Bad ISP on the World

yes raised fault 3 times, chated 50 times, called to plusnet 4 times but no one pick up phone (spended 4 hour on line for nothing)...plusnet ignore all customers..please check all feedbacks. 80% not recommende this isp !!!!!
rongtw
Seasoned Hero
Posts: 6,542
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Registered: 01-12-2010

Re: Bad ISP on the World

w23 i agree BUT definately getting WORSE  Embarrassed
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Plusnet Staff
Plusnet Staff
Posts: 17,641
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Registered: 05-04-2007

Re: how plusnet arranges appointment

I'm sorry but as we've advised on the fault ticket, we cannot book appointments in the timeslots you've requested. The slots are weekdays either 8am-1pm or 1pm-6pm. We cannot book 4.30pm-8pm as you've requested.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
x47c
Grafter
Posts: 878
Registered: 14-08-2009

Re: Bad ISP on the World

I usually hesitate to get involved in these as there always more than meets the eye...but.
1. If the OP is says 80/20 is what they should get I take it they are close to the fibre cab and that the BT line checker shows that they should be able to get the full max speed.
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
3. Are these tests being done on a wired in computer and not on a wireless connection
2. What were the results of the chat sessions with Plusnet as to why the dreadful upload was deemed to be an acceptable line - as it clearly is not.
roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

Re: how plusnet arranges appointment

So if you cannot book appointments you have two option:
1.cancel broadband without fee because I used only 30-40 down, 0.05 upload speed and I payed for 80/20
2.leave this fault to the end of my contract..raised fault 6/2/2016 - 15/6/2017 end contract and you must refund money back around 300£ (I will switch to best provider virgin with best of best support)
Im already took all my days holidays from work, 3 times I waited for enggineer but he never coming and I dont want take day off from work because I will risk lay-off from work due your incompetence.
Let me know how you decide.

Gel
Seasoned Pro
Posts: 1,422
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Registered: 02-08-2007

Re: how plusnet arranges appointment

Good luck with your claim!
You should understand that PlusNet have to work with OpenReach who give them available slots
in the working day for their Engineers to visit.
roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

Re: Bad ISP on the World

my speed was before 72/18 for a week...now one and half month 30/0.05..used lan connection four different devices.With dslchecker done should be speed 66,5/50 down 20/14.2 up fttc
roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

Re: how plusnet arranges appointment

no problem already I had copy of transcription from chat when advisor wrote that when my fault will be fixed than plusnet refund my money back regardless of how long it will take.
Plusnet Staff
Plusnet Staff
Posts: 17,641
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Registered: 05-04-2007

Re: how plusnet arranges appointment

The fault will close down automatically if no appointment is booked. I'm afraid we wouldn't refund the full year if you didn't allow us to investigate the issue further.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

Re: how plusnet arranges appointment

Already allow please read again !!!!!!...I will move this case to my lawyer.
roberto2212
Grafter
Posts: 109
Thanks: 1
Registered: 08-01-2016

Re: how plusnet arranges appointment

ok than I can book appointment on 12.06.2017 from 1pm-6pm..this day Im free.Thank you