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Plusnet rubbish

Jon1978
Hooked
Posts: 6
Thanks: 1
Registered: β€Ž29-08-2017

Plusnet rubbish

I would love to no how many people are so unhappy with plusnet?
Rubbish customer service
Rubbish broadband
And over priced
I would love nothing more than to leave if I could afford to cut it off they are no help and lie do not trust plusnet πŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘Ž
12 REPLIES
Browni
Aspiring Hero
Posts: 2,291
Thanks: 787
Fixes: 46
Registered: β€Ž02-03-2016

Re: Plusnet rubbish

I'm not.
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,532
Fixes: 12
Registered: β€Ž01-12-2010

Re: Plusnet rubbish

I am happy here Thumbs Up  but will admit Support is going down hill and getting fed up with Plusnet,s empty promises

we will get there in time Ticked off

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Superuser
Superuser
Posts: 12,721
Thanks: 3,974
Fixes: 26
Registered: β€Ž22-08-2007

Re: Plusnet rubbish

A warm welcome to the forums. Do you have an issue you'd like help with .... or have you just come here to vent? I can see that you've made 3 posts, none of which indicates what is your real issue.
Jon1978
Hooked
Posts: 6
Thanks: 1
Registered: β€Ž29-08-2017

Re: Plusnet rubbish

no not just come here to vent just saying how I feel is that a problem?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: β€Ž15-06-2007

Re: Plusnet rubbish

I am not and as far as I am concerned they aren't over priced and as the broadband problems are usually caused by either the wires to the home or internal to the property that would be the same for virtually all providers

I would agree that support has gone badly downhill and has been drifting down for a long time

Superuser
Superuser
Posts: 12,721
Thanks: 3,974
Fixes: 26
Registered: β€Ž22-08-2007

Re: Plusnet rubbish

This is a place to where most people come to seek help to resolve their problems. Do you actually have a problem?
Colin_Maybe
Pro
Posts: 401
Thanks: 81
Fixes: 8
Registered: β€Ž17-12-2016

Re: Plusnet rubbish

Although I'm on the mobile side I've nothing but praise for the service (as long as you're aware of the limitations) and had nothing but good service from their CS.

Jon1978
Hooked
Posts: 6
Thanks: 1
Registered: β€Ž29-08-2017

Re: Plusnet rubbish

Do you work for plusnet?
Superuser
Superuser
Posts: 12,721
Thanks: 3,974
Fixes: 26
Registered: β€Ž22-08-2007

Re: Plusnet rubbish

Everyone on here who has responded thus far are customers just like you who freely spend their time here offing help to anyone who asks for it. If you've got a problem and want help, then try asking for help.
Gel
Seasoned Pro
Posts: 1,617
Thanks: 165
Fixes: 14
Registered: β€Ž02-08-2007

Re: Plusnet rubbish

198kHz
Aspiring Champion
Posts: 3,490
Thanks: 423
Fixes: 11
Registered: β€Ž30-07-2008

Re: Plusnet rubbish

Most of the established users on this forum would agree that customer service standards have been steadily deteriorating for quite a while now, but would take issue about the product being overpriced.

Broadband performance is on a par with almost any other ISP that is largely reliant on Openreach and the BT network.

One of the good things about Plusnet is this forum, which is frequented by some very knowledgable and helpful customers. Plusnet staff also contribute.

If you have "rubbish broadband" then it's likely due to a fault, equipment configuration, or something else which can be fixed. Give us some details about your problem and it can probably be sorted.

Remember you are unique - just like everyone else
Plusnet Help Team
Plusnet Help Team
Posts: 9,136
Thanks: 2,855
Fixes: 453
Registered: β€Ž21-04-2017

Re: Plusnet rubbish

@Jon1978

 

Just popping in here.

Feel free to let us know if there's anything we can help with.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team