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Plusnet rubbish

Jon1978
Hooked
Posts: 6
Thanks: 1
Registered: ‎29-08-2017

Plusnet rubbish

I would love to no how many people are so unhappy with plusnet?
Rubbish customer service
Rubbish broadband
And over priced
I would love nothing more than to leave if I could afford to cut it off they are no help and lie do not trust plusnet 👎👎👎👎👎
12 REPLIES 12
Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,054
Fixes: 60
Registered: ‎02-03-2016

Re: Plusnet rubbish

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Plusnet rubbish

I am happy here Thumbs_Up  but will admit Support is going down hill and getting fed up with Plusnet,s empty promises

we will get there in time Ticked_off

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
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Townman
Superuser
Superuser
Posts: 22,921
Thanks: 9,538
Fixes: 158
Registered: ‎22-08-2007

Re: Plusnet rubbish

A warm welcome to the forums. Do you have an issue you'd like help with .... or have you just come here to vent? I can see that you've made 3 posts, none of which indicates what is your real issue.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Jon1978
Hooked
Posts: 6
Thanks: 1
Registered: ‎29-08-2017

Re: Plusnet rubbish

no not just come here to vent just saying how I feel is that a problem?
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Plusnet rubbish

I am not and as far as I am concerned they aren't over priced and as the broadband problems are usually caused by either the wires to the home or internal to the property that would be the same for virtually all providers

I would agree that support has gone badly downhill and has been drifting down for a long time

Townman
Superuser
Superuser
Posts: 22,921
Thanks: 9,538
Fixes: 158
Registered: ‎22-08-2007

Re: Plusnet rubbish

This is a place to where most people come to seek help to resolve their problems. Do you actually have a problem?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Colin_Maybe
Pro
Posts: 403
Thanks: 81
Fixes: 8
Registered: ‎17-12-2016

Re: Plusnet rubbish

Although I'm on the mobile side I've nothing but praise for the service (as long as you're aware of the limitations) and had nothing but good service from their CS.

Jon1978
Hooked
Posts: 6
Thanks: 1
Registered: ‎29-08-2017

Re: Plusnet rubbish

Do you work for plusnet?
Townman
Superuser
Superuser
Posts: 22,921
Thanks: 9,538
Fixes: 158
Registered: ‎22-08-2007

Re: Plusnet rubbish

Everyone on here who has responded thus far are customers just like you who freely spend their time here offing help to anyone who asks for it. If you've got a problem and want help, then try asking for help.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gel
Aspiring Champion
Posts: 2,332
Thanks: 299
Fixes: 29
Registered: ‎02-08-2007

Re: Plusnet rubbish

198kHz
Seasoned Hero
Posts: 5,730
Thanks: 2,773
Fixes: 41
Registered: ‎30-07-2008

Re: Plusnet rubbish

Most of the established users on this forum would agree that customer service standards have been steadily deteriorating for quite a while now, but would take issue about the product being overpriced.

Broadband performance is on a par with almost any other ISP that is largely reliant on Openreach and the BT network.

One of the good things about Plusnet is this forum, which is frequented by some very knowledgable and helpful customers. Plusnet staff also contribute.

If you have "rubbish broadband" then it's likely due to a fault, equipment configuration, or something else which can be fixed. Give us some details about your problem and it can probably be sorted.

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Plusnet rubbish

@Jon1978

 

Just popping in here.

Feel free to let us know if there's anything we can help with.

 

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet