Plusnet password visible to call centre staff
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Re: Plusnet password visible to call centre staff
11-09-2013 8:31 PM
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Quote from: Chris
Quote from: avatastic Every access to your password is logged by the system, so there is always a record of when a CSC Agent has had to look at it.
Additionally the passwords are probably stored encrypted but in a way that can be decrypted (rather than being stored as a one-way hash).
I believe it has also been said in the past the the systems used to store the passwords/retreive them are only accessible from an internal VPN and aren't directly connected to the internet.
This pops up from time to time, so I hope I've remembered everything!
Cheers,
A.
Pretty much nail on head there.
I understand peoples concerns with this, but we do monitor who is looking at passwords (the CSC actually should only ask for 2 random characters that are decrypted and displayed to them).
Ok so when my amazon account or similar gets hacked by one of your employees and they spend £100s on my card.
How do I know it was on of your employees?
If I have my suspicipions that is was one of your employees and report it to you without any evidence you will just ignore it of course.
So basically your employees will have ZERO repercussions from harvesting passwords, because NO ONE would suspect it was them and NO ONE would have the slightest bit of evidence to prove it was them even if they did suspect it.
Your policys are ridiculous and I am right now ringing to cancel my installation, you have lost me as a customer and I paid for a years line rental in advance because I was so certain I would be staying, not now now ever.
I will be ringing the ICO some time thi sweek because I do not believe you told them the whole story on what you are doing, because I can not believe they would say what you are doing is fine, especially without ANY warnings on sign up.
I find it utterly appalling you can sit here and defend this ridiculous policy and do nothing about it when you are right now loosing a customer over it. a Fibre customer who was going to pay a years subscription in advance.
Re: Plusnet password visible to call centre staff
11-09-2013 8:43 PM
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You have left it too late for tonight to cancel, as the cancellations team are only available until 8pm
As it says "You'll need you username and password handy"
Re: Plusnet password visible to call centre staff
11-09-2013 8:52 PM
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Quote from: Tulner when my amazon account or similar gets hacked by one of your employees and they spend £100s on my card.
How do I know it was on of your employees?
If I have my suspicipions that is was one of your employees and report it to you without any evidence you will just ignore it of course.
Out of interest, how would Plusnet support staff know what your Amazon Username and Password are ?
Re: Plusnet password visible to call centre staff
11-09-2013 8:56 PM
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Quote from: purleigh @'Tulner' -
You have left it too late for tonight to cancel, as the cancellations team are only available until 8pm
As it says "You'll need you username and password handy"
Too bad when you tell them to shove the password they tell you they can get in with just your address huh?
going to add it is not just the password making me cancel it is the utterly appalling attitude of the staff, the pretend staff ( moderators) and the troll customers who obviously spend all day on these forums acting all high and mighty.
And I arranged my cancellation just fine thanks, going to get a call back tomorrow to complete it.
Re: Plusnet password visible to call centre staff
11-09-2013 8:58 PM
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Quote from: purleigh Out of interest, how would Plusnet support staff know what your Amazon Username and Password are ?
Because somebody uses the same password and email address for all sites.. very secure that.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Plusnet password visible to call centre staff
11-09-2013 9:42 PM
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must have been reading the chapter about "Online Safety" from this book -
Re: Plusnet password visible to call centre staff
11-09-2013 10:17 PM
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Re: Plusnet password visible to call centre staff
11-09-2013 10:20 PM
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Re: Plusnet password visible to call centre staff
11-09-2013 10:27 PM
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Re: Plusnet password visible to call centre staff
11-09-2013 10:29 PM
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Re: Plusnet password visible to call centre staff
11-09-2013 10:38 PM
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Quote from: dvorak Because somebody uses the same password and email address for all sites.. very secure that.
It's a valid point that, whenever you sign up online with an email address or username and password, you don't really know who might have access to these.
Using different passwords (and usernames where possible) on every site where a compromise of that information would be detrimental is essential to your own security.
[OT] @Tulner, please note that your posts have not been deleted - this might not be the case on many staff moderated forums, that's one of the differences here - the moderators only apply forum rules and are generally acknowledged as being very impartial. You will also not that you are able (if you wish - as can any forum member) to report any posts that you believe break forum rules.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Plusnet password visible to call centre staff
11-09-2013 10:40 PM
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Quote from: purleigh In this instance, "Beavis" seems an appropriate goldfish name
Re: Plusnet password visible to call centre staff
11-09-2013 10:50 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Plusnet password visible to call centre staff
11-09-2013 10:58 PM
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... but then again I'm Beavis the goldfish, and goldfish don't remember anything !
Now what was I saying ?
Quote from: w23 Using different passwords (and usernames where possible) on every site where a compromise of that information would be detrimental is essential to your own security.
In addition to unique Usernames and Passwords, I use a different email address for every service I sign up to. Not only does in increase security, but it is MUCH easier to block rogue SPAM when you can filter email using the "To:" field in the message header.
It is also sometimes interesting to see when you start getting unwanted emails from unrelated sources, just who is passing on your email address because only you know that the email address you supplied is unique, but the person using it doesn't.
For example, I started getting emails apparently from Barclaycard, with the email address that I had used once to contact Planet Rock.
I also regularly change my email address on my eBay accounts, as I find that business sellers continue to send marketing messages, long after you made a one off purchase and you have no further interest. The previous email addresses, I just redirect to the email TRASH folder.
Re: Plusnet password visible to call centre staff
20-02-2018 9:35 AM
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Can't help but noticed this post was 2013 & Plus Net continue to ask me for my password over the phone & online chat in 2018. As I am are continusly remindered by online services never to share password with anyone, this does seem very concerning practice for an internet service provider.
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