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Plusnet in the press...

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Rising Star
Posts: 2,468
Thanks: 8
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Registered: ‎26-11-2012

Plusnet in the press...

I'm sure (or at least hope!) there's more to this, but anyone from PN care to help?

http://www.thecomet.net/news/hitchin_pensioner_left_without_24_hour_lifeline_after_broadband_goes_do...

 

9 REPLIES 9
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Seasoned Hero
Posts: 6,973
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Registered: ‎01-12-2010

Re: Plusnet in the press...

does not make good reading Sad

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Aspiring Champion
Posts: 2,614
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Registered: ‎13-07-2012

Re: Plusnet in the press...

Anyone of us could loose our phone for whatever reason during a time when you need an emergency service.

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Aspiring Pro
Posts: 1,931
Thanks: 78
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Registered: ‎17-10-2007

Re: Plusnet in the press...

We are not talking about a few hours or even days. The service has been unavailable from 18th March and was still not restored at 30th March. I doubt that anyone would find that acceptable.  It is especially unacceptable when ones life could depend on it.

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Legend
Posts: 17,723
Thanks: 598
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Registered: ‎05-04-2007

Re: Plusnet in the press...

The issue is being dealt with by our HLE team and is in hand with them.

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Aspiring Pro
Posts: 1,931
Thanks: 78
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Registered: ‎17-10-2007

Re: Plusnet in the press...

HLE?

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Community Veteran
Posts: 38,460
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Registered: ‎15-06-2007

Re: Plusnet in the press...

High Level Escalation Team which usually means that Openreach are dragging their heels - often due to needing permission to excavate or similar

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Community Veteran
Posts: 26,786
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Registered: ‎10-04-2007

Re: Plusnet in the press...

Were the HLE team involved before or after it appeared in the press and the associated publicity?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Community Veteran
Posts: 6,929
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Registered: ‎23-09-2010

Re: Plusnet in the press...

It will make little difference that the press is involved.

The problem with big companies (and councils) is they are basically run by accountants.

So customer complaints fall on deaf ears. Only the plus or minus figures in spreadsheets matter.

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Community Veteran
Posts: 3,274
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Registered: ‎24-10-2013

Re: Plusnet in the press...

there is also the issue that a home customer will unlikely be paying for a product that gives an SLA that is compatible with the lifeline product that is connected to the phoneline.