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Plusnet Warning

thedone
Newbie
Posts: 2
Registered: ‎06-09-2010

Plusnet Warning

If you're thinking of joining plusnet and don't want to be waiting weeks for a connection then don't do it!
Is anyone going to answer my ticket? (3485836Cool
10 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Plusnet Warning

bit harsh without quantifying your moan
We normally say welcome to the Forum
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Plusnet Warning

thedone,
I'm looking into this now. It's worth bearing in mind that we do have reduced staffing after midnight (which is around the time you passed your ticket back to us) this will be why there's been no response just yet.
Welcome anyway and I hope we can turn your issue around.
Bear with me and I will respond again ASAP.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Plusnet Warning

We've responded to your query, essentially it seems there has been an issue that was just limited to your account and has stopped an order from being raised in a timely manner.
An order has now been placed manually, this should complete 7 days from today. Please accept our apologies for the unnecessary delay, I have added some additional discounts to your account by way of a goodwill gesture.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
sbsdegb1
Grafter
Posts: 49
Registered: ‎02-09-2010

Re: Plusnet Warning

Lucky you... Goodwill discounts. All I get is an amber light on my router which has been sat there patiently waiting for a connection since last Tuesday. Bless it.
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Plusnet Warning

Don't forget as per my reply about your problem sbsdegb1, you've had a discount added too...
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
TicnTac
Grafter
Posts: 426
Registered: ‎03-08-2010

Re: Plusnet Warning

Quote from: _Adam_Walker_
Don't forget as per my reply about your problem sbsdegb1, you've had a discount added too...

so we're owed about 2 months and a posh router  Roll eyes ? I doubt very much - hey ho!  Sad
still upset at plusnet and mispelt something so came back in to correct it, if that is ok  Angry - see I'm being angry in my edits, I'm blaming you Adam!  Roll eyes
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Plusnet Warning

the only thing about edits is it can be missed by the reader, as it doesnt trigger the unread flag
TicnTac
Grafter
Posts: 426
Registered: ‎03-08-2010

Re: Plusnet Warning

still grrr-ing at BT sorry I mean Plusnet  Angry
This means Adam is going moan at me again isn't he?  Roll eyes
thedone
Newbie
Posts: 2
Registered: ‎06-09-2010

Re: Plusnet Warning

Thanks for the welcome/responding.
This morning a light switched on to say it's synced, would it be possible to get my account activated?
Just in summary I signed up and was after getting setup as quick as possible because I was about to move and can't work without an internet connection (plus mobile internet signal is almost non existent where I live). I mentioned this and asked a couple times over the past 3 weeks and was told there had been a previously been problem but everything was now good (which each time turned out it wasn't). But it looks like it's finally all been resolved now.
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Plusnet Warning

Hi thedone,
No problem at all. You're account is now active so you should be able to get online now
Let us know how things go and we hope your experience is a good one.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team