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Phone calls not being logged?

Posts: 29
Registered: ‎31-07-2010

Phone calls not being logged?

Plusnet tried to call me yesterday (9/9/10) regarding a test router they have sent me, asking if I had received it. Called back and told a member of staff, call was not logged. Today, get another call off plusnet asking if I had received the router, phone back and tell them. Call not logged again. I expect I will receive another call tomorrow about it.  Cheesy
Plusnet Help Team
Plusnet Help Team
Posts: 13,817
Thanks: 271
Fixes: 78
Registered: ‎27-04-2007

Re: Phone calls not being logged?

I'm sorry to hear about this, every single call both received and made should be logged here.
Could you please drop me a PM with either a ticket number or your username as I'd like to check what's been noted on your account, note that calls have been made and give some feedback.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team