Plusnet/Openreach Appointment Incompetence
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Plusnet/Openreach Appointment Incompetence
16-09-2014 5:42 PM
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Re: Plusnet/Openreach Appointment Incompetence
16-09-2014 5:44 PM
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These failings (and occasional downright lies) are sadly well-known to the regulars here.
Re: Plusnet/Openreach Appointment Incompetence
16-09-2014 5:49 PM
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Re: Plusnet/Openreach Appointment Incompetence
16-09-2014 5:53 PM
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Very possibly Dhaos, but it's so annoying that Openreach seem to be able to get away with stuff like this on (what must be) a daily basis! Arghhh hopefully the next one should be prepared to do some work!
Re: Plusnet/Openreach Appointment Incompetence
16-09-2014 5:54 PM
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Welcome to PlusNet and to the forums. Sorry to hear of your poor experience at the hands of BT Openreach (BTOR) or their subcontractors. Sadly no shows and claimed no access visits are legion. I am sure that CRT will pick this up soon, possibly with the option of seeing if an expedited install can be arranged.
@HPSauce,
Might I suggest that rather than reposting, the mods are asked to move the thread in such circumstances? I have "reported" the thread and asked for it to be moved.
Kevin
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Re: Plusnet/Openreach Appointment Incompetence
16-09-2014 5:57 PM
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Re: Plusnet/Openreach Appointment Incompetence
16-09-2014 5:58 PM
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Looks like it's been done one way or another.
Quote from: Townman @HPSauce,
Might I suggest that rather than reposting, the mods are asked to move the thread in such circumstances?
Personally I'd expect (or at least hope for) when reposting in another section a rewording to make it more pertinent to that section.
Re: Plusnet/Openreach Appointment Incompetence
16-09-2014 6:03 PM
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Well, this appointment on the 25th September allegedly is 'expedited'. I'm glad that I didn't take the day off work now to wait for him!
CRT = ?
Paul
Re: Plusnet/Openreach Appointment Incompetence
16-09-2014 6:05 PM
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Yes this space is filled with TLAs (three letter abbreviations)!
CRT = Customer Relations Team (PlusNet forum support staff)
DCT = Digital Care Team (old name for CRT)
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet/Openreach Appointment Incompetence
16-09-2014 6:06 PM
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Quote from: HPsauce Looks like it's been done one way or another.
Quote from: Townman @HPSauce,
Might I suggest that rather than reposting, the mods are asked to move the thread in such circumstances?
Personally I'd expect (or at least hope for) when reposting in another section a rewording to make it more pertinent to that section.
Whoops.. Ahh well it's probably easier to delete that one now and leave this one where it is.
Thanks Kevin, I'm sure I'll catch up with the rest of them in due course!
Paul
Re: Plusnet/Openreach Appointment Incompetence
16-09-2014 6:20 PM
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Re: Plusnet/Openreach Appointment Incompetence
16-09-2014 6:23 PM
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Re: Plusnet/Openreach Appointment Incompetence
16-09-2014 6:42 PM
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Re: Plusnet/Openreach Appointment Incompetence
17-09-2014 9:21 AM
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I'm very sorry to hear the engineer didn't show up as planned!
I've had a look at the order and can confirm that the appointment on 25/09/2014 between 1PM and 6PM has been accepted by BT Openreach. If you are available for any other time slots before this date please PM me with your availability and I'll do my best to see if it can be brought forward to one of these, there aren't any guarantees as it completely depends on engineer availability but it's worth giving it a try
Re: Plusnet/Openreach Appointment Incompetence
17-09-2014 4:31 PM
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Monday 22nd and Tuesday 23rd September PM slots would be okay as long as the engineer turns up after 3:30PM - I'll leave a note on the door confirming this.
Paul
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