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Plusnet - New Network

RichardB
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Re: Plusnet - New Network

The new network is intriguing.......
As PN have stated that the new network is not LLU they must be still using BT Wholesale.
I can only guess that the cease was required due the BT Wholesale routing changing, perhaps from WMBC shared to WMBC dedicated?
As usual the excellent Kitz website explains these terms:
http://www.kitz.co.uk/adsl/wbc_wbmc.htm#WBMC_shared
http://www.kitz.co.uk/adsl/wbc_wbmc.htm#WBMC_dedicated.
AndyH
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Re: Plusnet - New Network

Quote from: Webif
Dedicated

Roll_eyes
Quote
 1     1 ms     1 ms     2 ms  dsldevice.lan [192.168.1.254]
 2     *        *        *     Request timed out.
 3     *        *        *     Request timed out.
 4     4 ms     6 ms     6 ms  172.17.3.205
 5    11 ms     6 ms     7 ms  172.17.10.130
 6     6 ms     5 ms     8 ms  be2.pcn-ir01.plus.net [195.166.129.164]
 7    10 ms     7 ms     8 ms  core1-BE1.colindale.ukcore.bt.net [195.99.125.132]
 8     7 ms     5 ms     8 ms  62.172.103.13
 9     5 ms     5 ms     6 ms  194.74.65.42
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12    12 ms    14 ms    24 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
13    10 ms    53 ms     7 ms  132.185.255.148
14     6 ms     6 ms     5 ms  212.58.244.23

Quote
Tracing route to ntp.plus.net [212.159.6.9]
over a maximum of 30 hops:
 1     1 ms     2 ms     2 ms  dsldevice.lan [192.168.1.254]
 2     *        *        *     Request timed out.
 3     *        *        *     Request timed out.
 4    10 ms    17 ms     8 ms  172.17.3.205
 5     6 ms     9 ms     6 ms  172.17.10.130
 6    51 ms     6 ms     6 ms  be2.pcn-ir01.plus.net [195.166.129.164]
 7     6 ms     6 ms     6 ms  gr-11-1-0.ptw-cr01.plus.net [195.166.129.185]
 8     6 ms     6 ms     9 ms  ae2.ptw-cr02.plus.net [195.166.129.5]
 9     6 ms     6 ms     6 ms  po2.ptw-gw02.plus.net [195.166.129.39]
10     *        *        *     Request timed out.
11     7 ms     6 ms     5 ms  cdns01.plus.net [212.159.6.9]
Gus
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Re: Plusnet - New Network

So when is it going live for us that pay for the new customers
http://www.thinkbroadband.com/speedtest/results.html?id=145211609314909945415
The change over can't come quick enough at peek times, with the packet loss on my TBB graph and poor speeds when gaming or watching streams since Sunday 4th.
FTTP 500 regrade from Tues 28th November
bobpullen
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Re: Plusnet - New Network

Quote from: Gus
So when is it going live for us that pay for the new customers...

That's exactly what this thread is witnessing Gus. I'm not close enough to things to comment on timescales but bear in mind it won't be obvious to everybody when they've been moved i.e. you won't all see traceroutes like that ^

Bob Pullen
Plusnet Product Team
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jafreer
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Re: Plusnet - New Network

Quote from: Bob
it won't be obvious to everybody when they've been moved i.e. you won't all see traceroutes like that ^

Will everyone be getting moved over Bob?
bobpullen
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Re: Plusnet - New Network

Yeah, I believe that's the intention. There's a *lot* of circuits to move though so it will take some time.

Bob Pullen
Plusnet Product Team
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chrcoluk
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Re: Plusnet - New Network

Bob if only plusnet informed us months ago what was going on you may have kept those of us as customers who left.
I probably wouldnt have left if you said something like "We have identified the issue to be the shared msil's in the BT wholesale infrastructure, and have a plan in place which take a few months to complete, in the mean time we will discount your service and hope you are patient knowing we are working on a solution"
99% chance I would have stayed if something like that instead of "sorry we cannot disclose due to commercial reasons".
Estragon
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Re: Plusnet - New Network

May even be WBC.
jelv
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Re: Plusnet - New Network

It is Dedicated WBMC.
A very detailed explanation of what is happening has been posted by Kitz on her forums:
[quote=http://forum.kitz.co.uk/index.php/topic,16711]Plusnet have started to move some of their customers over to a new Dedicated WBMC network.
Dedicated WBMC is a logical move for Plusnet to make - As their customer base increased, they have outgrown Shared WBMC and what it was originally designed for.  The signs that something was brewing was first spotted on their forums on the 5th of Jan 2016.
What is WBMC?
A full explanation can be found on the main website: WBC/WBMC, but in brief it is one of the ways how your internet ...

See http://forum.kitz.co.uk/index.php/topic,16711 for the full post.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
jelv
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Re: Plusnet - New Network

The first reply to the post I've linked above is also posted by Kitz and is aimed at Plusnet:
[quote=http://forum.kitz.co.uk/index.php/topic,16711.msg308130.html#msg308130]
Comments aimed at Plusnet
It is a big mystery to me why Plusnet have with-held this information.  Plusnet should be telling users what they are doing.  We are not all BT/TT users and we will notice changes in our routing.  It took me once glance to suspect what they were doing, and then a simple look at a tracert to be pretty damn sure what they had done.  Please don't treat us as mushrooms.   
This is a positive step that should proudly be announced.  It would also stop what I've no doubt will be a lot of forth coming queries from some of your user base.  At least officially announce things such as this on your forums beforehand so the techies will know,  Joe Bloggs probably wont care.. but not all of us are stupid.  There is no reason to hide something that will come out in the wash anyhow.
OK, there may be some teething problems until you gauge bandwidth correctly, but don't you think its better to warn us.  That way we will understand and be patient rather than moaning if one of the nodes needs a bit more bandwidth.    Talk to us, tell us and you'll be surprised at what a difference it makes when it comes to complaints. 
Since last year they have known the problem was with the shared MSILs but refused to publicly state where the issue lay, if Plusnet had been more open at the time, then it would have saved a lot of grief and bad feelings on the forums. 
...
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
bobpullen
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Re: Plusnet - New Network

I feel I should point out that these changes aren't in response to any reported problem (although it may help in that respect too).

Bob Pullen
Plusnet Product Team
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jelv
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Re: Plusnet - New Network

Bob, I and a number of other people have been reporting slowdowns on mid-week evenings recently - I should hope that these changes ARE to resolve reported problems!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
bobpullen
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Re: Plusnet - New Network

We're not planning on building a network that slows during the evening Roll_eyes
The decision to do so (which has been long in the making), is not a direct response to yours or any body else's reported problems though.

Bob Pullen
Plusnet Product Team
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Estragon
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Re: Plusnet - New Network

Ah, Bob. It is however a direct response to throughput issues that have and increasingly would have caused customers' reported problems.  Roll_eyes
jafreer
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Re: Plusnet - New Network

Bob - can we tell from a tracert if we have been moved over to the new network?