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Plus.net offline ?

FIXED
Dev
Rising Star
Posts: 226
Thanks: 6
Fixes: 1
Registered: ‎01-08-2007

Plus.net offline ?

can't connect at the moment, also no wifi. 

2 REPLIES 2
Dev
Rising Star
Posts: 226
Thanks: 6
Fixes: 1
Registered: ‎01-08-2007

Re: Plus.net offline ?

Fix

Ok, seems to have been a problem with a failed billing since  I updated my payment details. However, why would PN block my access to Plus.net when precisely I need access to check my account? 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,542
Thanks: 10,222
Fixes: 1,596
Registered: ‎21-04-2017

Re: Plus.net offline ?

Glad to see you've got to the bottom of this. It's not intentional to restrict access to our website when you're in failed payment, it's unfortunately an issue which can occur for some customers which we're aware of and working to fix. 

Let us know if there's anything else you'd need help with.

Apologies for the inconvenience this had caused. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet