cancel
Showing results for 
Search instead for 
Did you mean: 

Plus.net offline ?

FIXED
Rising Star
Posts: 212
Thanks: 2
Fixes: 1
Registered: ‎01-08-2007

Plus.net offline ?

can't connect at the moment, also no wifi. 

2 REPLIES 2
Highlighted
Rising Star
Posts: 212
Thanks: 2
Fixes: 1
Registered: ‎01-08-2007

Re: Plus.net offline ?

Fix

Ok, seems to have been a problem with a failed billing since  I updated my payment details. However, why would PN block my access to Plus.net when precisely I need access to check my account? 

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 16,898
Thanks: 5,166
Fixes: 873
Registered: ‎21-04-2017

Re: Plus.net offline ?

Glad to see you've got to the bottom of this. It's not intentional to restrict access to our website when you're in failed payment, it's unfortunately an issue which can occur for some customers which we're aware of and working to fix. 

Let us know if there's anything else you'd need help with.

Apologies for the inconvenience this had caused. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team