Plus Net VERY POOR at Ticket replies

[#1]

FOLK.
I have been without my phone for 3 - 4 days not and I have raised many tickets to Plus Net and they are not getting on with this at all...
I would advise anyone who thinking of joining Plusnet AVOID.  I am VERY angry and upset on such POOR services.  Watchdog and trading standard are being called today to see what I can claim from them for the problems I am having.

[#2]

Hi Rookey.
I'm very sorry for the amount of time you have had to wait to have your ticket responded to accordingly.  I promise that it isn't standard practice and I'll have a word with some people to make sure that this doesn't happen again.
If you wouldn't mind leaving this with me for a bit, I'll try and find out why this has happened and to find out what we can do to make things better.

[#3]

Hi Rookey,
I've replied to your ticket at some length and I';ve tried giving you a ring to explain, but I suspect you're out at work.
There's lots of information on the ticket, but your call barring should be removed within the next 4 hours.
Again, please accept my apologies for the amount of time that it has taken to respond to your query accordingly.

[#4]

Hi James
I have replied to your ticket and hope you can help a bit further to restore my faith back into plus net as I am that close of moving my services elsewhere unless you can help further.
Many Thanks
Andrew

[#5]

Hi Andrew,
I've replied to your ticket.

[#6]

Over 24 hours now ,, and no answer to my ticket.....not good enough

[#7]

My problem is now sorted.  Thank you james it seem you are well prepare to look after your customers just wish other staff were the same.
Thank you once again

[#8]

So anyone who was expecting to see more posts in this topic is aware, I've split out the recent discussion about hondo's speed problems in to a new thread here.