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Change Product tag not working

glloyd
Rising Star
Posts: 1,667
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Change Product tag not working

The change product tag from the main user page is not working.
Kevin
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Change Product tag not working

Hi Kevin,
We've not had any other reports of this happening but I'll go and test this on the portal now and report back here shortly.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Change Product tag not working

I've just tested this out now and it seemed to work fine.
Could you please try this again for us, if it fails to work for you could you provide a screengrab so we can get a better idea of what's happening at your side please?
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
glloyd
Rising Star
Posts: 1,667
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Change Product tag not working

Hi Adam, My son (klloyd) logged on via my connection (using his log on details) to change to Extra. When he clicked on Change Product tag it came back saying there was am error and staff were aware. He updated via phone.
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Change Product tag not working

Hi George, long time no speak, hope all is well with you Smiley
I've just cast an eye over Kevin's account, it looks like the problem was just affecting him, I can't be sure but it looks like it may have been an issue with the alignment of billing dates.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team