Would somebody out there from PlusNet please tell me whats going on with the transfer of my phone line from my existing provider to you guys?
I set the process in motion nearly a month ago and now seem to be stuck in a cycle of having the order placed and then cancelled a few days later, and then placed... and cancelled... etc. Recently, I've been receiving emails daily (sometimes 2 or 3) telling me the order is placed... then giving me a transfer date... then telling me the order is cancelled.
The message always seems to be that it is being stopped/blocked/cancelled by my existing provider (Blue Telecom). As far as I know, (and I have spoken to them on many occasions), this is not the case. They assure me they are not stopping the transfer. I am convinced that it is some communication problem between PlusNet, BT, and Blue, and I said as much in a comment on one of my Open Questions. No matter how many times I explain this to the guys at your call centre (in India?... phone lines really bad sometimes... can hardly hear them, or make myself understood) nothing seems to change. The order gets placed and then cancelled again, repetitively, without anyone trying to solve the underlying problem of what exactly is causing the cancellation.
This week I spoke to someone at the call centre who assured me that PlusNet had spoken to Blue, and told them that they were taking control of the line, gave a date of 29th May, and told me that it was DEFINITELY going to happen, and 'not to worry Sir'. Guess what, next day, I get a call to say it's been cancelled again!
I am at a loss as to what to do about this, and getting more and more hacked off by the whole rediculous process. How can such a trivial matter be taking so long...?
Please somebody out there, help with this.
