Payment
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Payment
07-12-2009 8:16 AM
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The bill is now £75 and it appears that they will not collect this month either, so in Jan with the BB bill as well they will want £100 and they give me 3 days notice to ensure its in the account. I can only say that as they can't be bothered to collect the money they could at least have the decency to ensure that I am ready to pay them.
I am sure they will want payment when I ask for my MAC
Re: Payment
07-12-2009 9:44 AM
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Sorry about the problems you've had.
I've taken a look at your account and can see you were affected by a problem we were investigating. We've now fixed the underlying issue and are due to take the call charges on your next billing date. We emailed you on the 1st December to advise of this, have you checked the email address you have set on your account?
If you'd prefer not to pay the full amount in one payment, you can always top up your credit as this will take whatever amount you top up by off the January call charges.
Once again, sorry for the problem.
Re: Payment
07-12-2009 10:00 AM
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You did not email me on 1st Dec to tell me when you would take the money even though I had specifically asked for an estimate of when the problem will be resolved.
If you would answer your MAC number you would find that with luck you won't be billing me in January and as I have said previously I only authorise you to take the current months payment and I will send a cheque for the outstanding amount.
I also wonder why you are able to continue to operate without the revenue. Perhaps we are paying too much.
regards
John H.
Re: Payment
07-12-2009 9:05 PM
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Re: Payment
08-12-2009 9:08 AM
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The amount will be taken along with your normal billing in January unless you choose to make a top-up before then.
Hopefully that helps explain where the email has been sent to.
Re: Payment
08-12-2009 9:38 PM
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Re: Payment
09-12-2009 8:18 AM
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Quote We sent the email to an @XXXXXX.fsnet.co.uk email address as that's the one we have on your account
I understood that all email communication from PlusNet went to the email address on the account AND the default mailbox for the account. Mine certainly seem to, I have my office email on the account and I get mails to both that and the default 'plus.net' mailbox.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Payment
09-12-2009 10:06 AM
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Re: Payment
10-12-2009 7:54 PM
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Re: Payment
11-12-2009 10:03 AM
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The email was a one off and won't be resent, however you should have received this to your freeserve address. I've arranged for the call barring to be removed, I'm very sorry that happened - the line should be working again first thing in the morning tomorrow for you.
EDIT: we've checked and your line hasn't had any call barring applied, I suspect you've received the email notification but it hasn't actually been applied. Your phone should be working fine.
Please let us know if not, but there's nothing showing in the system here.
Re: Payment
11-12-2009 7:35 PM
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Many thanks. If only I hadn't been so pre-occupied with other matters and had had time to look into the possibilities I would have made some payments earlier and we wouldn't be where we are now . Trouble was we don't ever have the benefit of hindsight until its too late and I was too worried that I would end up paying you 48 hrs before you took the direct debit. Now that I have retired and am on a fixed ( reducing ) income I do hate owing money almost as much as I hate paying twice!
I do appreciate all that the staff have done and recognise the quality of the staff, probably a lot more than PN senior management appears to.
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