Pauluk: will my engineer arrive?
I have always found plusnet a fantastic broadband service but this upgrade to fibre is a nightmare. 
I had to cancel my original appointment, with five days notice, and was told no problem at all and a new date of today was given. Then last Friday, the cancelled date, I got a text message saying the appointment was going ahead and i would be charged 50 pounds if I was not there. After a phone call plusnet did admit their mistake and confirmed I would not be charged. The next message was stating that todays date was only provisional. I got back in touch yesterday to verify it was going ahead and was told someone would get back to me. At 6pm I got a email saying the matter had been returned to the customer support team.So my girlfriend took the afternoon off work in case an engineer turned up.
I rang plusnet today and talked to customer support who rang their installers and advised me that the appointment was not going ahead. To make matters worse even though i had advised him of how difficult it was to make appointments because of work he had made a new one for mid next week!! Do these people honestly expect us to wait in for these so called provisional appointments on the off chance the install will go ahead? I am still waiting for a reply to see if a Friday afternoon appointment can be made.
I hope we can resolve it soon.
Paul
adie:green Post split and title edited.
I had to cancel my original appointment, with five days notice, and was told no problem at all and a new date of today was given. Then last Friday, the cancelled date, I got a text message saying the appointment was going ahead and i would be charged 50 pounds if I was not there. After a phone call plusnet did admit their mistake and confirmed I would not be charged. The next message was stating that todays date was only provisional. I got back in touch yesterday to verify it was going ahead and was told someone would get back to me. At 6pm I got a email saying the matter had been returned to the customer support team.So my girlfriend took the afternoon off work in case an engineer turned up.
I rang plusnet today and talked to customer support who rang their installers and advised me that the appointment was not going ahead. To make matters worse even though i had advised him of how difficult it was to make appointments because of work he had made a new one for mid next week!! Do these people honestly expect us to wait in for these so called provisional appointments on the off chance the install will go ahead? I am still waiting for a reply to see if a Friday afternoon appointment can be made.
I hope we can resolve it soon.
Paul
adie:green Post split and title edited.
Thanks Chris 
All sorted now, looking forward to my fibre (my girlfriend read this and thought I was eating shredded wheat hehehe).
Paul
All sorted now, looking forward to my fibre (my girlfriend read this and thought I was eating shredded wheat hehehe). Paul