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PN Deals

gleneagles
Community Veteran
Posts: 10,921
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Registered: ‎02-08-2007

PN Deals

If your contractvwith PN is coming to a end you are advised to phone for a individual deal if the current advertised offer is more than you are willing to pay.

Now I find the fairness or even logic of that odd.

Any 2 customers with exactly the same contract coming to a end could end up paying a different sum on renewing their contract.

Perhaps I am missing something here ?

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4 REPLIES 4
Mav
Moderator
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Re: PN Deals

Moderator's Note(s)

Thread moved from General Chat to Plusnet Feedback.

Forum Moderator and Customer
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abails0105
Plusnet Help Team
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Re: PN Deals

Hi @gleneagles, thanks for getting in touch.

 

At the end of a fixed term contract, the pricing will automatically revert to standard prices. If a customer wishes to continue their service with ourselves, they can look into renegotiating a new contract  at which point our Customer Options Team would aim to offer the best possible deal at that time. We don't have specific individual deals as such but we'd run a needs analysis to check what is offered to the customer is fair and in line with their individual needs.

 

Regards

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 Plusnet Help Team
Townman
Superuser
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Registered: ‎22-08-2007

Re: PN Deals

It’s called a negotiation for a reason - it’s not something you have to accept, you can ask if it’s the best available offer. You can always say “I will think about it for a while and call back again!”.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Baldrick1
Seasoned Hero
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Registered: ‎30-06-2016

Re: PN Deals


@gleneagles wrote:

Any 2 customers with exactly the same contract coming to a end could end up paying a different sum on renewing their contract.


True but every deal has to have both a willing buyer and willing seller. It's a jungle out there!