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Online chat and uBlock Origin

sjptd
Grafter
Posts: 467
Registered: 01-09-2014

Online chat and uBlock Origin

I had been wondering if Online Chat was ever available, as it always said 'Online chat is currently unavailable'
I have just realized this was because of my Ad Blocker (uBlock Origin).
Posting this in case anyone else is in a similar situation and wondering.
4 REPLIES
olliebean
Hooked
Posts: 7
Registered: 29-10-2015

Re: Online chat and uBlock Origin

Thanks - turned out I had exactly the same problem.
Community Veteran
Posts: 1,656
Registered: 13-06-2007

Re: Online chat and uBlock Origin

This has been discussed at length in other threads previously, the issue is Plusnet are hosting the chat code in Google Tag Manager which is very annoyingly blocked by most ad blockers. It either needs to come out of that or preferably ad blocker software builders need to realise that Tag Managers can't just be blocked completely.
Community Veteran
Posts: 471
Thanks: 35
Fixes: 2
Registered: 26-09-2015

Re: Online chat and uBlock Origin

It's not blocked by Adblock Plus in Firefox.  I think I've used it from Safari as well, also with Adblock Plus.
Community Veteran
Posts: 1,656
Registered: 13-06-2007

Re: Online chat and uBlock Origin

No Adblock is one of the better, more responsible ones they don't block analytics and optimisation, only some advertising!