I have a long running fault on my DSL, ongoing since early September and not showing any signs of Plusnet getting to the bottom of the underlying problem. However as a bit of light relief I received the following update this morning.
| Quote |
| Thank you for getting back to us. I've checked the status of the connection and there are no error visible at present now and bot the sync rate and P profile have increased. We'll retest again in a few days to ensure it remains like this. |
Sounds good, doesn't it? In the ticket the update is preceded by a screen print of line stats, radius log and some other stuff. I didn't think we'd had that many disconnections ... and that synch speed certain shows an increase. Hang on a moment, attenuation reduced by 15dB, 50% higher synch speed? Then the penny dropped - the stats and test results are for a different customer's line, nothing to do with us at all.
