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Online Chat

plprogers
Newbie
Posts: 4
Registered: ‎31-07-2013

Online Chat

Online Chat, where are you  Sad
12 REPLIES
St3
Aspiring Champion
Posts: 2,609
Thanks: 498
Fixes: 5
Registered: ‎13-07-2012

Re: Online Chat

its showing for me Tongue
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Online Chat

bounty
Dabbler
Posts: 23
Registered: ‎18-12-2008

Re: Online Chat


I was using online chat and got cut off after being past around from one person to another.
also plusnet email not working, no messages comming into the inbox.
SpendLessTime
Aspiring Hero
Posts: 2,652
Thanks: 730
Fixes: 70
Registered: ‎21-09-2009

Re: Online Chat

@plprogers
If your browser has any ad blocking software then the Chat window will never work. You will need to disable ad blocking on the plus.net pages while you use Chat.
If would have been nicer if the Plusnet development staff had actually programmed the web page better and shown a message telling you why the Chat window was not working. It is really easy as loads of sites put up "Why are you blocking ads" messages. It just takes a little bit of code to do it correctly and not annoy paying customers.
Apprentice
Grafter
Posts: 614
Registered: ‎04-11-2008

Re: Online Chat

Thanks for the heads up  Smiley
Finguz
Grafter
Posts: 397
Thanks: 1
Registered: ‎21-02-2013

Re: Online Chat

Quote from: georgelnx
@plprogers
If your browser has any ad blocking software then the Chat window will never work. You will need to disable ad blocking on the plus.net pages while you use Chat..


I've been using Adblock for years now, and the chat works just fine for me?
Community Veteran
Posts: 484
Thanks: 39
Fixes: 2
Registered: ‎26-09-2015

Re: Online Chat

Same here.  I think the previous poster means Pop-Up blockers rather than ad blockers.
Finguz
Grafter
Posts: 397
Thanks: 1
Registered: ‎21-02-2013

Re: Online Chat

Quote from: aesmith
Same here.  I think the previous poster means Pop-Up blockers rather than ad blockers.


Call me old fashioned, but he said "ad blocking" twice and also mentioned "blocking ads", but didn't say anything about "pop-up blocking" at all.

Perhaps he should say what he means?  Crazy
Edit: Anyway, never mind.
BrightonRock1
Grafter
Posts: 28
Registered: ‎29-10-2014

Re: Online Chat

I don't think that ad blockers are the problem, nor pop up blockers. On my system (Win 7, Firefox) I don't get offered chat if Ghostery is active.
For those that don't know the add-on, Ghostery stops trackers which (in practice) can stop some re-directs. One runs it as a privacy measure.
198kHz
Aspiring Champion
Posts: 3,491
Thanks: 423
Fixes: 11
Registered: ‎30-07-2008

Re: Online Chat

Agreed about Ghostery.
I have to whitelist Plusnet to enable Chat to work.
Remember you are unique - just like everyone else
Community Veteran
Posts: 1,656
Registered: ‎13-06-2007

Re: Online Chat

Basically you need to white list googletagmanager.com from blockers to get Plusnets live chat to load up as this is what injects the chat button by the looks of things (also OT but if you could whitelist adobedtm.com and omtrdc.net then as a marketer I'd greatly appreciate it! Wink )
SpendLessTime
Aspiring Hero
Posts: 2,652
Thanks: 730
Fixes: 70
Registered: ‎21-09-2009

Re: Online Chat

The ad blocking software I use "uBlock Origin" does block the chat window, I've just tried it now.
On https://www.plus.net/home-broadband/contact/ I get a message that says
"Chat to us online
Online chat is currently unavailable, please choose another option."
and the start chat button is greyed out and has no associated action when clicked.

If I turn it off for the plusnet domain and go through this page again, selecting the same items re: product, type of query etc. then the button is not greyed out and I can start a chat session.