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Call answered within 30 seconds!

Apprentice
Grafter
Posts: 614
Registered: ‎04-11-2008

Call answered within 30 seconds!

Phoned at around 1.15pm and my call was answered within 30 seconds, well done never had a call answered so quickly before so will give praise where it's due.  Smiley
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Call answered within 30 seconds!

That's really good to hear. Thanks a lot for the feedback!
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 1,817
Thanks: 11
Registered: ‎30-07-2007

Re: Call answered within 30 seconds!

Did you call the business support number in error?
Apprentice
Grafter
Posts: 614
Registered: ‎04-11-2008

Re: Call answered within 30 seconds!

No it wasn't the business support number it was the one I was given for the customer options team, when I phoned them last week my call was answered around 6 minutes later.
All4One
Grafter
Posts: 289
Registered: ‎17-03-2013

Re: Call answered within 30 seconds!

I called on Saturday afternoon, answered within 2-3mins and sorted within 5 total.