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One arm tied?

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: One arm tied?

Thanks itsme,
I've been suitably educated on this matter. Although I understand what an I-plate does I am now suitably clued up as to how it does it too.
@exporters I'll check your ticket shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
exporters
Grafter
Posts: 195
Registered: ‎23-10-2009

Re: One arm tied?

Well, after messing around for so many weeks with a blind faith in two duff routers [Belkin & Thomson], after PN identified the likely problem & replaced with a third router, life is starting to look rosy again.
Line drops gone & stability looks good.  Data shots below.  Just waiting for PN side to match BT IP profile & speeds should start looking good as well. [relative for my line!]. 
All praise to the PN commitment, patience & help I've had; I hope this good note means the end of this 'Rant' thread.
Grateful thanks.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: One arm tied?

Cheers exporters,
Good to hear that things seem to have settled down for you. I'll take a look at your connection logs on Monday morning and will let you know if anything seems to be awry.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: One arm tied?

exporters,
Just letting you know that your ticket has been updated.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
exporters
Grafter
Posts: 195
Registered: ‎23-10-2009

Re: One arm tied?

Adam, thank you for the early warning.
Confirming that after the blip of yesterday and various combinations of front plates
[ BT v10, Nation XTE-2005] etc to assess changes +/-, I now have in place [9.45am] the BT Iplate & using PN filter/spliter for phone & ADSL outputs.
Just attached current stats. 
Will await further comments, please.
Regards, Ian
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: One arm tied?

Hi again Ian,
I've just replied to your ticket again. Keep replying to this post if you feel the need but I am keeping an eye on the ticket for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
exporters
Grafter
Posts: 195
Registered: ‎23-10-2009

Re: One arm tied?

Fine Adam, sent ticket reply back half hour ago - many thanks.
exporters
Grafter
Posts: 195
Registered: ‎23-10-2009

Re: One arm tied?

Well, here we are 8 days on from my previous comment; latest news with the dropping line/slow downloads saga is:-
- Steady as she goes but no drops affecting Sync.have been experienced.  Downloads are back to best they've been since joining PN last August.  I'm some distance from  BT exchange but I must say, BB is now a most pleasant experience, touching 4megs.
- I've experienced excellent b'up & communications from PN Support staff.  That in itself has been a motivator.
- Whilst my floor is littered with BT & ADSL Nation face plates, I''m now using a FX-1e ADSL Nation connection from BT master socket.  That, together with the new Thomson router [two previous routers had to be dumped] is all that I am aware has changed.  Can't believe though that all my frustrations over the weeks & months are simply down to these changes.  Maybe PN have a secret weapon somewhere.
- Early days I know & I have calmed down since original RANT.  Sincerely hope I do not experience another.
- Thank you for the various replies, tips & encouragement from many on this forum during the past three months.
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: One arm tied?

Hi exporters,
That's fantastic news, hope it stays that way and sorry it went on for so long. If it does recur let us know and we'll pick it up again for you, though fingers crossed that you'll enjoy a good service from now on.