cancel
Showing results for 
Search instead for 
Did you mean: 

ive had enough of plusnet, just want a mac code now

missforster
Dabbler
Posts: 20
Registered: ‎03-02-2010

ive had enough of plusnet, just want a mac code now

ive had a nightmare with plusnet,from the very start,they messed my order up, i waited weeks and weeks for a line and then for broadband, i was promised some discount for my phone and broadband and nothing has materislised,ive now had bills for my phone and broadband that i cant pay because i hadnt saved any money for them because i was assured that i would be recieveing discounts for both,im terminally ill which plusnet know about but they still feel the need to mess me about  like this.i now just want a mac code so i can go to sky Sad
10 REPLIES
dandnsmith
Newbie
Posts: 1
Registered: ‎14-03-2010

Re: ive had enough of plusnet, just want a mac code now

Sorry you've had such a rough ride - mine was much easier.
Requesting a MAC is easy enough - what peeved me was that they then said it was on hold until the end of the period within which they said it would take. I got no answer when I queried why they didn't just do it.
.. so, if you want out, ask for it straightaway.
missforster
Dabbler
Posts: 20
Registered: ‎03-02-2010

Re: ive had enough of plusnet, just want a mac code now

ive rang them today and it says on their answerphone it will take 4 days for a mac code is that what it took to get yours
stiffnuts
Grafter
Posts: 27
Registered: ‎23-03-2010

Re: ive had enough of plusnet, just want a mac code now

Ive also had a shocking service 4 days in (a long story). Will be requseting my MAC tomorrow. Im not going to rant about it. I will pay my forty quid and go with Sky LLU. Disgusting!
Addnan
Grafter
Posts: 415
Registered: ‎14-08-2009

Re: ive had enough of plusnet, just want a mac code now

Quote from: missforster
ive rang them today and it says on their answerphone it will take 4 days for a mac code is that what it took to get yours

Yes. Mine took exactly 4 days t attatch to my ticket.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: ive had enough of plusnet, just want a mac code now

Hi missforster,
I've just tried calling you to discuss this - it looks like the subscription charge was discounted as it should be, however you've got 30GB of usage on a value account which will be what's caused the charge to go through. I'm sorry that that was an unexpected charge.
Is there a good time to give you a ring this afternoon at all?
missforster
Dabbler
Posts: 20
Registered: ‎03-02-2010

Re: ive had enough of plusnet, just want a mac code now

ive been in all day are you ringing my old number or the new number you provided me with, i shall be waiting by the phone
torbayguy
Grafter
Posts: 207
Registered: ‎18-03-2010

Re: ive had enough of plusnet, just want a mac code now

missforster Im getting similar problems also, and my Broadband hasent even been connected yet!
missforster
Dabbler
Posts: 20
Registered: ‎03-02-2010

Re: ive had enough of plusnet, just want a mac code now

if i was you torbayguy i wouldnt even bother,ive had about enough
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: ive had enough of plusnet, just want a mac code now

Hi missforster,
Thanks for your time on the phone, I'm just talking to our team now to see what we can do for you. I'll be back in touch shortly.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: ive had enough of plusnet, just want a mac code now

Hi missforster,
I look forward to the PM, and thanks again.