cancel
Showing results for 
Search instead for 
Did you mean: 

Not a good start

Mahr
Newbie
Posts: 2
Registered: 06-03-2009

Not a good start

I'm in the process of trying to migrate to plus.net.
Personally, I'd have thought that getting new business in this economic climate was quite important.
It seems that there's a problem with some details concerning my order. The site indicates that the "support team" will contact me to get this resolved. Two days later, still no word.
Can someone advise me as to how to go about canceling this order, as if this is the state of customer service, I'd rather take my business elsewhere.
Thanks.
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Not a good start

Hi Mahr,
I've had a look over your account and can see that one of my colleagues placed the order yesterday. However they didn't update the order tracker to match, I've given that a kick in the right direction and everything is due to complete on 12/03/09.
Sorry about the confusion and hopefully you'll let us prove that our customer service is usually better than you've experienced so far.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Mahr
Newbie
Posts: 2
Registered: 06-03-2009

Re: Not a good start

Many t
Thanks for your help, and very rapid response. It's much appreciated.
I am now looking forward to seeing how well it all works.  Cheesy
adie:quote