cancel
Showing results for 
Search instead for 
Did you mean: 

No wait time

Razorback
Grafter
Posts: 208
Registered: ‎08-08-2014

No wait time

Just phoned Support, call went straight through, no hold time. Didn't get to listen to any music ;).
3 REPLIES 3
MJN
Pro
Posts: 1,216
Thanks: 109
Fixes: 4
Registered: ‎26-08-2010

Re: No wait time

Wrong number? 😉
Mayfly
Seasoned Pro
Posts: 1,453
Thanks: 296
Fixes: 1
Registered: ‎04-06-2009

Re: No wait time

My last 4 calls made at different times throught the week have been answered immediately
MattyC
Champion
Posts: 3,201
Thanks: 176
Fixes: 46
Registered: ‎10-04-2014

Re: No wait time

I've noticed less negative feedback over the queue times recently, which is good news. I know our technical support have introduced a few different shift patterns empasising 5:30pm-8pm as a priority, seems like this is helping.
That being said, I'd imagine that it's still subject to when you call in.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet