No support, what to do? Take 2

[#1]

What do I do if a Support have completely ignored a Question that is open with them and no longer respond to me?  This isn't a duplicate posting because I'm not repeating the content of the support question here, what I want to know here is a general "What to do next when support have dropped an open question without telling you".  How does one escalate it?

[#2]

@MikeBz 

Hopefully a member of the Plusnet help team will soon pick this up on your related topic.

[#3]

Sorry to hear this @MikeBz 

We've raised it back to the relevant team to see if the e-mails can be restored but we can't guarantee this

[#4]

Thankyou @MatthewWheeler.